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th33nvy

Slow computer, high usage of memory constantly... help!

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I am unsure as to the exact issue, there may be more than one perhaps, but lately my computer has been running particularly slow, having issues when opening programs like Adobe where it just takes forever, or crashes while using. Seems to be a constant high memory usage as well.. I installed the Farbar Recovery Scan Tool, but I honestly dont know what I am looking at so I am hoping someone can help me see what the issue is and how to fix it. I have included a copy of the Farbar Scan as well. Thank you :)

Addition.txt FRST.txt

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Hi,    @th33nvy

My name is Maurice. I will be helping and guiding you, going forward on this case.

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me.

If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible.

 

Please only just attach   all report files, etc  that I ask for as we go along.

 

Thanks for the FRST reports.  I see that your system does not have installed the Malwarebytes for Windows.   I can guide you later on to installing it & doing a scan.

[   1    ]

Windows 10 has the Microsoft Windows Defender which can run the Windows Defender Offline scan.
Windows Defender Offline in Windows 10 can be run directly from within Windows, without having to create bootable media.

Click the Windows Start menu button on the Taskbar, select Settings icon. Then choose Update and Security.
 

In Windows Settings  >>> click on Windows Security from the left side list.

Next, In Windows Security section:  Click on the grey button Open Windows Security

next click on the blue Scan options

Look down the options list.  Tick on Windows Defender Offline scan.   Then click the grey "Scan now" button.


and let it scan the system.

Keep in mind that the design and what is scanned by Windows Defender is a whole different design from Malwarebytes. But do let me know how this scan goes and what the result is.

 

[   2    ]

This is the way to look at the Windows Defender scan history.

 

Go to the Windows Start menu.  Click on the Settings icon.

Now click on Update & Security.   Then click on Open Windows Security.

·  Click the Virus & threat protection tile     and then the Protection  history label  ( in blue color)

The Protection history will have a list of recent events.

 

NOTES:

A slow system may be due to a number of different reasons that are not related to a infection.

One potential factor is the micro-processor on this HP system-board,    AMD Ryzen 5

What I can help you with is to guide you to check for malware infections.

 

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Okay so - I did the windows defender offline scan, it rebooted my computer and what not. It says under protection history, "no recent actions". So I'm guessing either that's a good thing there wasn't any issues found,  or the scan didn't run properly (perhaps due to my laptop being encrypted using VeraCrypt?, I dont know).

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I went to search somewhere else to find the logs of the offline scan...

-- So I looked into the event viewer > applications and services logs > microsoft > windows > windows defender > operational

-- I also looked by going win+r and then entered:

C:\ProgramData\Microsoft\Windows Defender\Support

 

Anyways, I do not think the scan worked properly but I am unsure why, maybe the logs will help so I attached those files (I didn't change any settings I swear). Sorry if I wasn't supposed to do that, just trying to be helpful :)

 

MPDetection-20191230-012841.log MPLog-20190919-050016.log

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If the Windows Defender did not show a message box indicating a infection,  then we must assume that the run found nothing.

These 2 logs are not exactly the actual ( expected) scan run log.   Microsoft does not make it easy to find.  But as noted before:

Go to the Windows Start menu.  Click on the Settings icon.

Now click on Update & Security.   Then click on Open Windows Security.

·  Click the Virus & threat protection tile     and then the Protection  history label  ( in blue color)

.

Let me have you do a different scan.

I would suggest a free scan with the ESET Online Scanner
Go to https://www.eset.com/us/home/online-scanner/

Look on the right side of the page.  Click Scan Now
It will start a download of "esetonlinescanner_enu.exe"
Save the file to your system, such as the Downloads folder, or else to the Desktop.

Go to the saved file, and double click it to get it started.
When presented with the initial ESET options, click on "Computer Scan".

Next, when prompted by Windows, allow it to start by clicking Yes

When prompted for scan type, Click on Full scan
Click on the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.

Have patience.  The entire process may take an hour or more. There is an initial update download.
There is a progress window display.
You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.

When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.

Click The blue “Save scan log” to save the log.

If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).

Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

 

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Hello.

Just checking up.   How are things ?

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Hello,   Are you still with us ?   How are things ?

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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