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1 minute ago, ChristopherYongco said:

When I bought the program I just clicked the Buy before signing up for a Malwarebyte Account. the program activated but I cannot Bind it to my Email, it said it would send email so I can finish setting up my account, but sadly I did not receive any. 

Have you checked your junk/spam folder?

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1 minute ago, ChristopherYongco said:

Yes used the same email, I have always and only used that email for everything important

I would encourage you, if you have not already done so, to create a Help Ticket with Support.   This forum can only provide you generic type help.

Please go to this link   https://support.malwarebytes.com/community/contactsupport/pages/home-support

Provide the detail and submit the ticket.

Do scroll down to the section “Create Ticket”.

Please double check that you supply a valid / properly spelled & correct Email  ( hopefully the same one you used at the time or original purchase).

 

They can sort it out for you. Be aware it can take 3-5 days to get a response after the initial ticket confirmation.

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1 minute ago, Porthos said:

I would encourage you, if you have not already done so, to create a Help Ticket with Support.   This forum can only provide you generic type help.

Please go to this link   https://support.malwarebytes.com/community/contactsupport/pages/home-support

Provide the detail and submit the ticket.

Do scroll down to the section “Create Ticket”.

Please double check that you supply a valid / properly spelled & correct Email  ( hopefully the same one you used at the time or original purchase).

 

They can sort it out for you. Be aware it can take 3-5 days to get a response after the initial ticket confirmation.

Thanks alot already did it, hopefully it all works out :) Happy New Year

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< kibbitz / observation>

@ChristopherYongco

From what you wrote above and from the estore screen grab,  I can pretty much assure you that there is a  Malwarebytes MyAccount record associated to your Email .....the one you typed in at the time of purchase.  Of that I am quite sure.   I presume that you made no typo when typing in the address.  ( People have been known to mis-type ).

 

You do have a Premium license and you report that the license is activated.   That is all that really counts.

Can you try the MyAccount portal just one more time ?

login to Malwarebytes MyAccount.

https://my.malwarebytes.com/en/login

If you have misplaced or do not have the password for that login, use the blue "Forgot password" link.

Keep in mind that the Email has to be valid and active.

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19 minutes ago, Maurice Naggar said:

< kibbitz / observation>

@ChristopherYongco

From what you wrote above and from the estore screen grab,  I can pretty much assure you that there is a  Malwarebytes MyAccount record associated to your Email .....the one you typed in at the time of purchase.  Of that I am quite sure.   I presume that you made no typo when typing in the address.  ( People have been known to mis-type ).

 

You do have a Premium license and you report that the license is activated.   That is all that really counts.

Can you try the MyAccount portal just one more time ?

login to Malwarebytes MyAccount.

https://my.malwarebytes.com/en/login

If you have misplaced or do not have the password for that login, use the blue "Forgot password" link.

Keep in mind that the Email has to be valid and active.

It is good that it is activated, my main issue here is that, it is on auto-renew. I only bought the Malwarebytes Premium because it is on sale. I tried your way with MyAccount but as you can see in the screen shot there is no history there that I bought from there and also can not edit my subscription. I tried adding the key I aquicred but said its being used, well ofcourse im the one using it yet even though I bought good for 2. on the last pic is when I click from inside the Program "Visit Account" that is what pops up.

Activated.png

No Key.png

No Payments.png

no orders.png

WhenClickingVisitAccount.png

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4 minutes ago, ChristopherYongco said:

my main issue here is that, it is on auto-renew. I only bought the Malwarebytes Premium because it is on sale.

It is a subscription for every one. So I guess after the year you wont want it anymore?

Either way, Just mention to support when they respond, You want to cancel auto renew as well.

 

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a) You do not have to click the Quote  option when doing a reply.   That way it reduces clutter.

b)  On My Account portal,  you do not need to "register a license"  !!!

c)  Lets ignore the Order and payment tabs.

d) The Premium license is associated to your email.   Bravo to you that you managed to login to MyAccount.

e) You just need to see what other options there are there under the "Subscriptions"  tab   for  this license.

I honestly cannot recall whether  there -is-  a option online  ( at MyAccount ) to turn off the auto-renewal.

See this support article   and compare to what you see on your portal

Manage subscriptions in My Account

https://support.malwarebytes.com/docs/DOC-1032

 

p.s.  There is no rush on all this.   There is lots & lots of time before your renewal anniversary.   Support ( if needed)  can assist on turning off auto-renew.

My best to you.

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