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The Malwarebytes site is the absolute worst website I have ever had the misfortune of dealing with.  There is no way to get any help from the site.  It is just a loop, no chat, no email, nothing.  Was charged $79, not $59, as stated.  Never received any info or invoice or *****.  Want to cancel, get refund and will NEVER deal with this *****ed up place again.

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You do realize that most of the staff is on holiday. 

This forum is not the primary site for customer support, especially with regards to licensing problems.

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

You must contact the sales support team by filling out the form at the bottom of https://support.malwarebytes.com/community/consumer/pages/contact-us to get help.

Edited by AdvancedSetup
corrected font issue
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Hi @buttonwillowbaby,

Greetings.

Thank you @alvarnell.

User can log a ticket from  https://support.malwarebytes.com/community/consumer/pages/contact-us 

Alternatively, you can log a ticket by writing us an email to support@malwarebytes.com

I reviewed your purchase to add quick reply here, and found that you have not been charged for $79.99. I would suggest to review your purchase receipt that was sent after purchase confirmation. Below is the screenshot of your purchase receipt that shows $59.99 was charged.

Let us know if you still need a refund?

 

bill-1.thumb.png.958c81713b62af2d14ef223f299a6893.png

 

 

Edited by adas
support link updated
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7 hours ago, buttonwillowbaby said:

There is no way to get any help from the site.

Looks like you got some help here in the forums within a few hours. There are also a variety of support options easily accessible from the website:

1) Click Support

1185348631_ScreenShot2020-01-02at8_13_50AM.thumb.png.670d82bfec1d4dc82534b6bc6d96da56.png

2) Click For Mac

1780508502_ScreenShot2020-01-02at8_14_01AM.thumb.png.5a59fde1001134928445217e21c1e3fe.png

3) Choose one of the support options

95856462_ScreenShot2020-01-02at8_14_21AM.thumb.png.0cf7b3eece7decfd1d60c805f3fb5b0b.png

Can you clarify where you had difficulty locating this? I'd be very interested to learn more, as I've heard others say they had difficulty contacting support, but I don't really understand why. I'd like to understand so we can improve.

Also, Al is correct about holiday staffing. See the notice from the top of our support page:

1979394866_ScreenShot2020-01-02at8_14_43AM.thumb.png.46b7a1a2a52832bd1f57406061f42ba1.png

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