buttonwillowbaby Posted January 2, 2020 ID:1353598 Share Posted January 2, 2020 The Malwarebytes site is the absolute worst website I have ever had the misfortune of dealing with. There is no way to get any help from the site. It is just a loop, no chat, no email, nothing. Was charged $79, not $59, as stated. Never received any info or invoice or *****. Want to cancel, get refund and will NEVER deal with this *****ed up place again. Link to post Share on other sites More sharing options...
alvarnell Posted January 2, 2020 ID:1353603 Share Posted January 2, 2020 (edited) You do realize that most of the staff is on holiday. This forum is not the primary site for customer support, especially with regards to licensing problems. For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt You must contact the sales support team by filling out the form at the bottom of https://support.malwarebytes.com/community/consumer/pages/contact-us to get help. Edited November 30, 2020 by AdvancedSetup corrected font issue Link to post Share on other sites More sharing options...
Staff adas Posted January 2, 2020 Staff ID:1353614 Share Posted January 2, 2020 (edited) Hi @buttonwillowbaby, Greetings. Thank you @alvarnell. User can log a ticket from https://support.malwarebytes.com/community/consumer/pages/contact-us Alternatively, you can log a ticket by writing us an email to support@malwarebytes.com I reviewed your purchase to add quick reply here, and found that you have not been charged for $79.99. I would suggest to review your purchase receipt that was sent after purchase confirmation. Below is the screenshot of your purchase receipt that shows $59.99 was charged. Let us know if you still need a refund? Edited January 2, 2020 by adas support link updated Link to post Share on other sites More sharing options...
Staff treed Posted January 2, 2020 Staff ID:1353635 Share Posted January 2, 2020 7 hours ago, buttonwillowbaby said: There is no way to get any help from the site. Looks like you got some help here in the forums within a few hours. There are also a variety of support options easily accessible from the website: 1) Click Support 2) Click For Mac 3) Choose one of the support options Can you clarify where you had difficulty locating this? I'd be very interested to learn more, as I've heard others say they had difficulty contacting support, but I don't really understand why. I'd like to understand so we can improve. Also, Al is correct about holiday staffing. See the notice from the top of our support page: Link to post Share on other sites More sharing options...
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