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Malwarebytes premium is slowing my computer to a crawl


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Hi Linda.

Thanks for the reports.  As Porthos noted, this system is "busy", with all sorts of "tasks" setup in Windows.   A number of them for "Media Center".   Does this system do things like audio or video recording ?

In any event, it does not need "Driver booster".   I am sending a custom script to remove the tasks for "driver booster"  and also the autokms item

Those you do not need.   

 

This custom script is for  Linda-B  only.

Close and save any open work files before starting this procedure. 

 

Please Close and save any open work files before you start this next step.  It will involve a Windows Restart at the end of it.

I am sending a   custom Fix script which is going to be used by the FRSTENGLISH tool. They will both work together as a pair.

Please RIGHT-click the (attached file named) FIXLIST and select SAVE  link AS and save it directly ( as is) to the  DOWNLOADS  folder

The tool named FRSTENGLISH.exe   tool    is already on the Downloads folder

Start the Windows Explorer and then, to the Desktop.


Double click FRSTENGLISH

  to run the tool. If the tool warns you the version is outdated, please download and run the updated version.

IF Windows prompts you about running this, select YES to allow it to proceed.

 

IF you get a block message from Windows about this tool......

click line More info information on that screen

and click button Run anyway on next screen.

 

on the FRST window:
Click the Fix button just once, and wait.

 

FRST_Fixl.png.c4c1c0dddcc49b11fa400590f070bd5e.png

 

PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. This run here should be fairly quick.
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

Please attach the FIXLOG.txt with your next reply later, at your next opportunity   

and when you post back, tell me how Windows is doing over-all.

Cheers.

Fixlist.txt

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When I try to save the attachment, it wants to save it as an html file.   If I change it to all files and set the name as fixlist.txt, it doesn't save at all.

 

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It's doing the same thing.   The right click is only showing it as a link.   ie.,  Open link in new tab; open link in new window;  Save linked content as.     I saved it as all files, changed the name to fixlist.zip, and it says access is denied.    Also, both attachments also show "unavailable" under the file name.

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By the way, you need to be logged in  into the forum   when you look at this page.

 

In your browser,  when you do a Right-click on the FIXLIST.txt   ...... you want to select SAVE linked content as

Then guide it to the folder DOWNLOADS

the entire goal is to select the file and SAVE it as-is    on that folder   so that we can have it available for a special run of FRST

I am re-attaching the text file named FIXLIST.txt

 

after you have saved the file  to DOWNLOADS

The tool named FRSTENGLISH.exe   tool    is already on the Downloads folder

Start the Windows Explorer and then, to the Desktop.


Double click FRSTENGLISH

  to run the tool. If the tool warns you the version is outdated, please download and run the updated version.

IF Windows prompts you about running this, select YES to allow it to proceed.

 

IF you get a block message from Windows about this tool......

click line More info information on that screen

and click button Run anyway on next screen.

 

on the FRST window:
Click the Fix button just once, and wait.

 

FRST_Fixl.png.c4c1c0dddcc49b11fa400590f070bd5e.png

 

PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. This run here should be fairly quick.
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

Please attach the FIXLOG.txt with your next reply later, at your next opportunity   

and when you post back, tell me how Windows is doing over-all.

Cheers.

Fixlist.txt

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Hi Linda,

Let me suggest that you do a scan with Malwarebytes Adwcleaner.   This is to scan for adwares.  Adwcleaner is run on demand.

I  would suggest to download, Save, and then run Malwarebytes ADWCLEANER.

Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan.

Adwcleaner  detects factory Preinstalled applications too!

 

Please download  Malwarebytes AdwCleaner  https://downloads.malwarebytes.com/file/adwcleaner
 

Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system.

 

Go to the folder where you saved Adwcleaner. Double click Adwcleaner  to start it.

At the prompt for license agreement, review and then click on I agree.

 

You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).

Then click on Dashboard button.

Click the blue button "Scan Now".

 

allow it a few minutes to finish the Scan.   Let it remove what it finds.

NOTE:  When it comes to the section "

Pre-installed applications

 

You can skip that.

Please find and send the Adwcleaner "C" clean report.

In Adwcleaner, click the "Reports" button.  Look at the list of reports for the latest date & type "Clean".

Double Click that line & it will open in Notepad.   Save the file to your system and then Attach that with your reply.

 

That C clean report will be the one with the most recent Date and time at folder  C:\AdwCleaner\Logs

Thanks.  Keep me advised.

 

 

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On Adwcleaner I only just needed the  C  report

AdwCleaner[C00].txt    which should be in folder   C:\AdwCleaner\Logs\

assuming you did a Clean  option-run.

Adwcleaner found a few P U P   ( potentially unwanted programs ).    Mainly the Iobit Driver Booster.

 

I think after this, you can re-install  Malwarebytes for Windows   and re-activate with the Premium licenses   ( if needed).

https://support.malwarebytes.com/docs/DOC-3531

 

and we can do 2 adjustments:

Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebytes does NOT register with Windows Security Center 

Click the Security Tab. Scroll down to 

"Windows Security Center"

Click the selection to the left  for the line "Always register Malwarebytes in the Windows Security Center".   That way it is OFF.

 

Click the General tab.

Scroll to "Manual scan performance impact"

Click the second option line  "Manual scans take less priority   ) less performance impact

 

and whatever you do, do not uninstall the program on your own;   but rather, tell us how it goes.   I would like for your pc to have the Premium protection.

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Thanks.  That is a good cleanup run by Adwcleaner.

 

As I said, once you install Malwarebytes for Windows, do not bail out on your own.   Ask here first.

Cheers     😎

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UGH.   I installed it and rebooted.  Now nothing will open.   Malwarebytes won't show on my computer as open.  It's in the tray and the options are to hide or quit, which means it's open, I guess, but it's not appearing on my monitor or task bar.   Outlook won't open now because it's missing some dll file.   File Explorer opened and Opera, both VERY slowly.  

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See if you can just restart the machine into `"  Safe mode WUTH NETWORKING"

Let us see if you could simply just get this machine into SAFE Mode or Safe mode With NETWORKING just so we could look around. That would be strictly temporary.
*Do unplug all devices from your computer, including: Printers, scanners, copiers, external attached devices, etc.*
*The only devices you should leave attached to your computer are your monitor, mouse and keyboard, if the computer is a desktop.*
*And if this PC is a laptop or notebook be sure it is directly connected to Power with power cord.*

Turn off your pc. Wait about a minute.
Restart your pc. And right away, tap & retap the F8 Function-key on your keyboard. 
You should see Windows Advanced Options menu.
Select Safe Mode with Networking

NOTE: if the F8 function key-method did not prove usable, some systems may use F5 instead. 
And on some systems you may need to press the F2 function key to get hardware boot options.

Then let me know when you get it there.

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Once after the system is in Safe Mode with Networking,  I would like a fresh report.

You already have the report tool.

open your Downloads folder
    Double-click mb-support-1.5.3.749.exe  to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Thank you.

Then    we can do 2 adjustments:

Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebytes does NOT register with Windows Security Center 

Click the Security Tab. Scroll down to 

"Windows Security Center"

Click the selection to the left  for the line "Always register Malwarebytes in the Windows Security Center".   That way it is OFF.

 

Click the General tab.

Scroll to "Manual scan performance impact"

Click the second option line  "Manual scans take less priority   ) less performance impact

 

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Holy crow.  None of those things worked to sign in in safe mode.    I'm going to have to do it through settings.   I'll do it in the morning.   This is making me weary.   I can't imagine how it's making you feel.  Lol.   I'll let you know in the morning when I'm in safe mode.

Thanks again.

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The slide bar on MB to "always register in Windows Security Center" won't move in safe mode to off.  I was able to change it yesterday in regular mode, but it's back to always on now.   The change I made yesterday to Manual scan performance impact is still set  to take less priority.

mbst-grab-results.zip

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