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4.0 Crashes


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3 minutes ago, drbauer15 said:

I cannot use my computer with Malwarebytes 4 loaded. The computer constantly crashes and reboots. If I quit Malwarebytes,  no promlems. There were no issues before 4.0

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support xxx.xx.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

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Greetings,

I suspect that McAfee is the cause of the issue, however you should be able to configure exclusions between the two programs to eliminate the issue.  First, in McAfee exclude the items listed in this support article, then in Malwarebytes exclude McAfee's program folder (likely located under C:\Program Files and/or C:\Program Files (x86)) as well as its primary data folder (likely located under C:\ProgramData) using the method described under the Allow a file or folder section of this support article.

Once that is done, restart your computer and test to verify that your system now runs normally without any issues.

Please let us know how it goes.

Thanks

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2 hours ago, drbauer15 said:

Seems you are using McAfee

Try this first, Add the following exclusions to McAfee add them to all protective sections AV, Firewall etc.

C:\Windows\System32\drivers\mbae64.sys
C:\Windows\System32\drivers\mbam.sys

C:\Windows\System32\drivers\MbamElam.sys
C:\Windows\System32\drivers\MBAMChameleon.sys
C:\Windows\System32\drivers\MBAMSwissArmy.sys
C:\Windows\system32\Drivers\farflt.sys

 

C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe

C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe

C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe

C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe

C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe

C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe

C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe

Folders
Also the MB folder in Program Files and the one in Program Data (it is hidden by default)

C:\Program Files\Malwarebytes
C:\ProgramData\Malwarebytes   (Enable hidden files to add this one.)

Then do a clean install with the support tool and after that then add McAfee to Malwarebytes allow list.

 

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