AjDuby Posted December 29, 2019 ID:1353045 Share Posted December 29, 2019 I can't get rid of this thing. I have run numerous removal tools, yet it seems to keep coming back. Anyone have any ideas? Thanks Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted December 29, 2019 Staff ID:1353046 Share Posted December 29, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
exile360 Posted December 29, 2019 ID:1353048 Share Posted December 29, 2019 Greetings, Please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and cleaning your system of any remaining threats. If there is anything else we might assist you with please let us know. Thanks Link to post Share on other sites More sharing options...
digmorcrusher Posted December 29, 2019 ID:1353049 Share Posted December 29, 2019 (edited) deleted Edited December 29, 2019 by digmorcrusher Link to post Share on other sites More sharing options...
AjDuby Posted December 29, 2019 Author ID:1353050 Share Posted December 29, 2019 Will do. Thanks. Link to post Share on other sites More sharing options...
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