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Please help task manager and regedit are blocked by administarors

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After installing a suspicious file and running it like a idiot my task manager and regedit are now blocked by administartors when i try to delete the file it is no longer there and after a malawarebytes scan and restart it is still blocked i need help please.

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Hi,    :welcome:

My name is Maurice. I will be helping and guiding you, going forward on this case.

Let me know what first name you prefer to be called by.

 

Q1:  Is this your own personal machine ?   Or is this  a company machine ?

 

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me.

If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible.

 

Please only just attach   all report files, etc  that I ask for as we go along.

 


I would appreciate  getting some key details from this machine in order to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.5.3.749.exe  to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Thank you.

 

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Hi Alex.

Thank you for the report.

Lets start with this special tool  by Malwarebytes.

Please read all of these lines first so that it is all clear to you about our plan. I need a one time run of MBAR like listed here, please.

Please download Malwarebytes Anti-Rootkit (MBAR) from this link here

and save it to your desktop.

Doubleclick on the MBAR file and allow it to run.

•Click OK on the next screen, to allow the package to extract the contents of the file to its own folder named mbar.

•mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.

•After reading the Introduction, click 'Next' if you agree.

•On the Update Database screen, click on the 'Update' button.

•Once you see 'Success: Database was successfully updated' click on 'Next', then click the Scan button.

With some infections, you may see two messages boxes:

1.'Could not load protection driver'. Click 'OK'.
2.'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.

•If malware is found, press the Cleanup button when the scan completes. .

Please attach the log it produces, you'll find the log in that mbar folder as MBAR-log-<date and time>***.txt . Please attach that to your next reply.
  

We will do more later.    Thanks for your patience in advance.
 

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Thank you for the report.  I am happy to see MBAR found no infection / no rootkit.

Lets do a new scan with Malwarebytes for Windows.

 

Run a scan with Malwarebytes.
Start Malwarebytes from the Windows  Start menu.

Click Settings ( gear icon)   at the top right of Malwarebytes window.   We want to see the SETTINGS window.

Then click the SECURITY  tab.
Scroll down and lets be sure the line in SCAN OPTIONs for "Scan for rootkits" is ON
Click it to get it ON  if it does not show a blue-color

Now click the small X  to get back to the main menu window.


Click the SCAN button.
Select a Threat Scan ( which should be the default).

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

Then click on Quarantine selected.

 

Be sure all items were removed.

IF nothing is detected, then you can stop

If on the other hand, something was detected, Repeat the scan one more time. It does not take long.

and again, be sure all detected items are removed.


Let it remove what it has detected.

If after all this, Task Manager or Regedit continue to be blocked .....  do what follows too

 

Lets see about getting a different report, please.There is a report tool named OTL , Oldtimer's ListIt
We need to create an OTL Report

  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the image.png.4a453c81228fbdeb5638d15def969f39.png   icon on your desktop.
  4. Reply YES when prompted by Windows whether to allow it to Run
  5. Click the "Scan All Users" checkbox.
  6. Push the   image.png.fdf5cc6e76792874b8eda486de10fc71.png button.
  7. Please have Lots of Patience as this report my well take several minutes.  Let it run.
  8. Two reports will open, please Attach the 2 files with your Reply:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized


 

 

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Thanks

 

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