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Account Issue/ Ticket Response???

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I updated to v4.0.4.  I am a long time user with 2 lifetime licenses.   I sent 2 tickets 7 days

ago with no response.  Since the update,

With Malwarebytes open, when I click the MY ACCOUNT button it
takes me to the my.malwarebytes.com website.  There it shows my OLD EMAIL
address, that is inactive for a year since I changed ISPs, in the Sign In Email
Field and a message at the top stating:   "You have not set up your account.
Please check your email for instructions to set up your account."  Its
impossible for me to check that email because, as stated, that email account no
longer exists.  Also I don't believe I've ever had a my.malwarebytes.com account
in the first place.  The only one I've had is for the forum.  My two license's
must be registered under my old email address with Malwarebytes system.  So what
I did was SIGN UP for a new account.  I entered my info(Name, Email etc.) and
logged in.  Then I tried to Register my License's into that account but it won't
accept them stating THE LICENSE'S are already registered(that would be with
my non-existant old email address).  So the solution  is to somehow get my two
license's transferred to my new email address/account.  HELP!

Malwarebytes Support Ticket 2793181


Malwarebytes Support Ticket 2815196

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I'm not sure if you will be able to resolve this issue with Support so you may have to wait on them to respond to your support ticket (also, just FYI, creating additional support tickets will not speed up getting a response as tickets are addressed on a first come, first served basis) however I would suggest trying the options provided in this support article as well as this support article to see if either of those options provides a means of getting your license keys linked to your new email address/account (unlikely but it's worth a shot if you haven't exhausted all of those options yet otherwise you will have to wait on Support unfortunately).

I am certain the delay in receiving a response to your support ticket is due to the recent Christmas holiday as they are no doubt short staffed with many employees taking vacations or simply being off for the holidays which also means that once they all return from their vacations/time off they will no doubt have a rather large backlog of support tickets to work through that have stacked up while they were short staffed but hopefully you will get a reply soon.  I am sorry that I cannot do more but unfortunately I do not have access to the licensing system or to the helpdesk ticketing system.

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I exhausted all other options, those links and more, prior to sending a ticket.

My second ticket was an amendment of my first that included my  license purchase email from Cleverbridge.  I presumed they would ask for it.

I have been contacted now and a resolution is being worked on.

I don't expect to get a immediate support response but after a week I decided to post here.


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