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Purchased Product and log into account with nothing showing


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Ok, I have used Malwarebytes free for a long period. This year decided to buy and has been a nightmare every since. Support has no actual phone I can call and for price I have learned a valuable lesson. With that said, please advise of process without living on these sites. If not Ill just chalk it up as a 60 lesson to never again use.

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Hello @Spazz911     :welcome:

I regret you having this sort of issue.

Exactly when was the subscription made   ( what date ) ?   and was it from the Malwarebytes website ?

do not post your email address here.     but did you provide the right address for email when you made the purchase ?

Check real close on your email account the Inbox, as well as the spam or junk folder.

You want to see for any email from 2CO   ( or 2checkout ) or from malwarebytes

Malwarebytes does not have support by telephone.   and today is Christmas day  & there would be just only a possible small handful there.

They will be working the support tickets that are the oldest & un-answered.  Support tickets are done by oldest first ....first in, first answered.

 

Please provide details on just what your issue is at this point in time.

Are you saying that, you logged in to MyAccount  & managed to get in......   and that no Premium license detail at all is there  ?

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Kudos  @Porthos

 

@Spazz911

The Malwarebytes for Windows program is installed.   Shows to be in Premium mode.  The license activation was done.   That is all good.

Not sure what you needed before.

but .....where you tried to "register online at MyAccount "   ( do not know why you needed that ).....where you went off the path is when

...you ticked the line "my subscription came with a license ID".    Yours does not have a "ID".  Yours has the modern single string License 5-5-5-5

It is a single string. four sets of 5 characters  with dashes in between.

 

Is there anything else that you need at this point ?   Let us know.

 

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