Jump to content

Recommended Posts

Greetings,

Malwarebytes Premium v4.0.4 has been reporting attempted outbound connections to any web site I try to visit by "goldapps.org". MWB categorizes it as a trojan. I have the latest anti-vir software from McAfee AntiVirus, Windows Defender, Ccleaner, and none of these have picked up this attempted outbound connection. Everything is running the very latest updates. I am using Win 10 Pro 64 build 18362.19h1_release.190318-1202 and am up to date on ALL programs on my system and all Microsoft security hotfixes for Win 10. I am using an Alienware 15r4 laptop, service tag 5QYHST2, and all the software from Dell/Alienware is also up to date. I have searched high and low using Google for any info I can find about goldapps.org but continuosly come up empty on results. What the heck is this goldapps.org, why does it keep trying to connect and how the heck do I get rid of it??? Thanks.

MM

 

 

gaps.txt

Share this post


Link to post
Share on other sites

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column

    mbst_get_started.jpg
     
  7. Click the Gather Logs button

    mbst_advanced_gather_logs.jpg
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer

    mbst_getting_logs.jpg
     
  9. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK

    mbst_log_saved_desktop.jpg
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

Share this post


Link to post
Share on other sites
57 minutes ago, MgM65 said:

What the heck is this goldapps.org, why does it keep trying to connect and how the heck do I get rid of it??? Thanks.

It is most likely from an addon in Firefox.

Please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and clearing the system of any threats.

I hope this helps and if there is anything else we might assist you with please let us know.

Thanks

Share this post


Link to post
Share on other sites

I, too, am getting annoying Malwarebytes notices about blocking the website "goldapps.com,"

I've run all of my virus checking software (Malwarebytes, Windows Defender, and Microsoft Windows Malicious Sotware Removal Tool), but none of them have turned up anything.

All of this started happening today.
I need help!

Share this post


Link to post
Share on other sites

Greetings,

We do not work on infected systems in this part of the forums, however if you read and follow the instructions in this topic, skipping any steps you are unable to complete, then create a new topic in our malware removal area by clicking here one of our malware removal specialists will assist you in checking and cleaning the system of any remaining threats.

Thanks

Share this post


Link to post
Share on other sites
20 minutes ago, National1966 said:

I, too, am getting annoying Malwarebytes notices about blocking the website "goldapps.com,"

I've run all of my virus checking software (Malwarebytes, Windows Defender, and Microsoft Windows Malicious Sotware Removal Tool), but none of them have turned up anything.

All of this started happening today.
I need help!

Hello,

I finally solved the problem by using Zemana Anti Malware (free edition). The problem was multiple instances of a Firefox browser hijacker installed in a Firefox plugin. There were multiple instances of this on my pc. I am pissed off that Malwarebytes Premium did not remove this as I expected it to do so. I may be rethinking my MB renewal when the time comes. Also, I installed Firefox while foolishly believing that it was a more secure browser. Firefox needs to step up their game and make sure that any addons/plugins are safe to use before offering them for download/install. Be careful when using Zemana as it tends to report McAfee antivirus objects as possibly dangerous. Below is the log entry from Zemana.

------------------

 
MD5    :
Status    :  Scanned
Object    :  c:\users\mgm\appdata\roaming\mozilla\firefox\profiles\dai4j7ao.default-release\extensions\jid1-q4sg8pyhq8kghs@jetpack.xpi
Publisher    :
Size    :  0
Detection    :  HijackExt:FirefoxPlugin/jid1-q4sG8pYhq8KGHs@jetpack
Action    :  Delete
     
     
     
     
     
     
     
     
 

-------------------

Good luck to you.

MM

 
     
     
     
     

Share this post


Link to post
Share on other sites

MgM65

I think I may have found another solution (at least within the past half hour or so).
It seems that I had two youtube downloaders installed on my copy of Firefox. When I disabled one of them - the alerts stopped.
But I'm with you about having Malwarebytes Premium, but not being able to find the solution by running it.

I'll definitely keep that in mind when it comes to updating my license!

Share this post


Link to post
Share on other sites

I figured it was the same issue on my system, a Youtube downloader. Zemana took care of it. Glad you found a solution for the problem so quickly. It took me several hours to accomplish what you did in such a short time. Nice job!

 

MM

Share this post


Link to post
Share on other sites
1 minute ago, MgM65 said:

I figured it was the same issue on my system, a Youtube downloader. Zemana took care of it. Glad you found a solution for the problem so quickly. It took me several hours to accomplish what you did in such a short time. Nice job!

 

MM

Actually, I took a look at  Porthos' post above about it most likely being a Firefox plug in. I'd being struggling with this problem all day, until I came across that post! 

Share this post


Link to post
Share on other sites

The apps are not the issue so Malwarebytes will not delete those apps. The problem is the addresses the apps connect to are blocked in the web protection of MB.

But do not be surprised with any YouTube down-loaders since it is against YouTube's terms of service to download any content there.

Share this post


Link to post
Share on other sites

Yes, unfortunately there are a lot of shady add-ons/extensions out there (and there are just as many for Chrome as there are for Firefox sadly) so you have to be really careful about what you install, especially if it is something that allows you to download content for 'free', because you have to wonder what the add-on maker is getting out of providing free content to you, and often times it is harvesting your browsing data, displaying ads that you don't want to see, using your CPU/GPU resources for crypto-currency mining, or worse, they install actual malware like Trojans, password stealers and keyloggers.

Anyway, if any of you are still having any issues or if anyone else comes across this thread seeking assistance, just follow the instructions posted here and we'll help you get your systems cleaned up.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.