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Jamjam

Impossible to uninstall

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Hello,

I wanted to change security permissions on my hard drive because I couldn't change folders to no longer read only, it would only let me change files to read only or not. So I set it to administrators for my drive, while changing the permission though it failed to enumerate for Malwarebytes stuff which makes sense so no third party could maliciously remove it. However now the uninstaller doesn't work and I cannot delete the files, even though I am an administrator and malwarebytes itself doesn't work either.

I'd like advice on how to fix this, I tried using a .bat to change permissions, I tried changing the group and ticking the two boxes and pressed apply (that's what it failed to enumerate on in the first place). I cant even delete the individual files and work my way up because it treats me like I don't have permission. I am on an administrator account.

Any advice that isn't resetting windows?

 

Many thanks.

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***This is an automated reply***

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Greetings,

If you are still able to open Malwarebytes, then please start by disabling the self-protection component.  Click the small gear icon in the upper right of the main UI and select the Security tab and under Windows startup click the Advanced item and toggle the switch for Enable self-protection module to the off position.  Once that is done you should have an easier time modifying permissions and removing Malwarebytes.

You may need to run the clean removal process using the Malwarebytes Support Tool as detailed below:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

If that fails then try uninstalling Malwarebytes using the uninstaller in Safe Mode; additional instructions on booting into Safe Mode can be found here, and you can also try using the same clean uninstall process described above in Safe Mode if that doesn't work.

Permissions can be a complex thing in modern Windows versions and unfortunately altering file permissions on every file and folder on your system will very likely compromise your system's security and may result in programs and built in system components not functioning correctly with the only resolution being a full reinstallation of Windows.  This is just a caution as I've seen many problems with altering permissions on systems in the past, especially with any OS newer than Windows XP as Microsoft has many new permissions configured for various system folders throughout the Windows filesystem.

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55 minutes ago, exile360 said:

Greetings,

If you are still able to open Malwarebytes, then please start by disabling the self-protection component.  Click the small gear icon in the upper right of the main UI and select the Security tab and under Windows startup click the Advanced item and toggle the switch for Enable self-protection module to the off position.  Once that is done you should have an easier time modifying permissions and removing Malwarebytes.

You may need to run the clean removal process using the Malwarebytes Support Tool as detailed below:

 

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

 

If that fails then try uninstalling Malwarebytes using the uninstaller in Safe Mode; additional instructions on booting into Safe Mode can be found here, and you can also try using the same clean uninstall process described above in Safe Mode if that doesn't work.

Permissions can be a complex thing in modern Windows versions and unfortunately altering file permissions on every file and folder on your system will very likely compromise your system's security and may result in programs and built in system components not functioning correctly with the only resolution being a full reinstallation of Windows.  This is just a caution as I've seen many problems with altering permissions on systems in the past, especially with any OS newer than Windows XP as Microsoft has many new permissions configured for various system folders throughout the Windows filesystem.

This worked!!! Thank you very much! :D

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Excellent, I'm glad I was able to help.  If there is anything else we might assist you with please let us know.

Thanks :) 

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Hi,

How can I uninstall the 'support tool', it keeps opening every time I log into Windows, and I can't seem to find the support app to uninstall?

I no longer need to have the support tool as the main app works okay now.

Cheers,

Jon

 

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22 minutes ago, jonww74 said:

Hi,

How can I uninstall the 'support tool', it keeps opening every time I log into Windows, and I can't seem to find the support app to uninstall?

I no longer need to have the support tool as the main app works okay now.

Cheers,

Jon

 

You should be able to close it and right click it and delete it from wherever you downloaded it to.

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It also shouldn't be launching on every boot.  When used for a clean uninstall the Support Tool is only supposed to launch once on the first system restart to attempt to reinstall Malwarebytes.  If it is launching on every boot then it might be due to the fast startup feature in Windows 10.  You can try disabling fast startup to see if that corrects the issue as fast startup has been known to cause issues with Malwarebytes and many other applications and drivers.  Instructions on doing so can be found here as well as here.

Once fast startup is disabled, verify that the Support Tool no longer launches on system start.

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The Support Tool uses a scheduled task to relaunch when a reboot is required to complete the uninstall process. Once relaunched after the reboot, the scheduled task is removed. It's possible removal of failed.

If the issue still persists after the above suggestions, the log generated by the instructions in post #2 will help.

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