jjustjj00 Posted January 2, 2020 ID:1353582 Share Posted January 2, 2020 Nice (not), now KeePass hangs. Link to post Share on other sites More sharing options...
exile360 Posted January 2, 2020 ID:1353583 Share Posted January 2, 2020 6 minutes ago, jjustjj00 said: Interestingly, I was not able to exclude the MB drivers. KIS refused to list them when attempting to exclude -- in fact only shows 3 files. screen shots attached which show that the drivers are there. Is there some "expert" checkbox I need to find and mark on KIS to get it to show me the drivers? I suspect I know why Kaspersky isn't showing the files. It is being redirected as a 32-bit process (something that occurs in x64 Windows for backwards compatibility with x86/32-bit applications). You should be able to overcome this by using the Sysnative variable as documented here. Link to post Share on other sites More sharing options...
jjustjj00 Posted January 2, 2020 ID:1353585 Share Posted January 2, 2020 Thanks @exile360. The drivers do show up in the SysWOW64\ACTIVE_X\Anti-Malwar\sdk folder. Seems odd they would be buried down 3 directories. are these the same ones? Should I try adding these to the exclusions in KIS? TIA j Link to post Share on other sites More sharing options...
jjustjj00 Posted January 2, 2020 ID:1353586 Share Posted January 2, 2020 2 minutes ago, jjustjj00 said: Thanks @exile360. The drivers do show up in the SysWOW64\ACTIVE_X\Anti-Malwar\sdk folder. Seems odd they would be buried down 3 directories. are these the same ones? Should I try adding these to the exclusions in KIS? TIA j Part of my text got lost in the above. I don't have Sysnative set on my system. Link to post Share on other sites More sharing options...
exile360 Posted January 2, 2020 ID:1353588 Share Posted January 2, 2020 I'm not familiar with that folder (I have no ACTIVE_X folder on my 7 x64 system so it might only exist in Windows 10 and possibly 8/8.1), however the actual active/loading drivers that run in memory should be the ones located under System32\drivers (you should be able to verify that they are present in Windows Explorer). If the Sysnative variable doesn't work then I'm not sure how to get Kaspersky to 'see' that location but I wouldn't worry about it too much as excluding Malwarebytes' executables/processes is more significant. Link to post Share on other sites More sharing options...
jjustjj00 Posted January 2, 2020 ID:1353591 Share Posted January 2, 2020 Ok, for now I'll just see what happens. Using explorer, there are many many files under System32\drivers (one of my previous screenshots shows that), but KIS only shows 3 files. Thanks again for your help. Link to post Share on other sites More sharing options...
exile360 Posted January 2, 2020 ID:1353594 Share Posted January 2, 2020 Yes, because Kaspersky is getting redirected to SysWOW64; I bet if you check that folder it will match what Kaspersky is showing. Link to post Share on other sites More sharing options...
Maurice Naggar Posted January 2, 2020 ID:1353645 Share Posted January 2, 2020 (edited) Hello Jjustj00. As long as the Chrome browser is able to be run & be visible and be usable, that is what counts. Seeing Chrome listed more than once in Task Manager is normal. As to the means of excluding the .SYS drivers of Malwarebytes into Kaspersky, you can just copy each from a list ( like below ) and then paste it directly into the white-box of Kaspersky. ( That is to say, copy each driver location off a list and into the box rather then using the Browse ) Go to the Threats and Exclusions section of Kaspersky Click on “Manage Exclusions” Click the Add button On the next screen that shows “add new exclusion” Copy 1 line at a time from here and then Paste into the entry box c:\windows\system32\drivers\mbam.sys c:\windows\system32\drivers\mbamchameleon.sys c:\windows\system32\drivers\farflt.sys c:\windows\system32\drivers\mbae64.sys ( for 32-bit systems specify mbae.sys ) c:\windows\system32\drivers\mwac.sys c:\windows\system32\drivers\mbamelam.sys ( for Windows 10 systems) c:\windows\system32\drivers\mbamswissarmy.sys Note: On some systems you may need to specify "sysnative" in lieu of "system32 Edited January 2, 2020 by Maurice Naggar Link to post Share on other sites More sharing options...
jjustjj00 Posted January 3, 2020 ID:1353886 Share Posted January 3, 2020 Thank you Maurice. I've added those drivers. Never dawned on me that I could type directly in the box. Had to force a full reboot when I started up today. And the taskbar keeps moving to the left whenever that happens. Hopefully this mess is resolved soon. I want to move foward and I'm not sure I'm willing to at this point. Link to post Share on other sites More sharing options...
Maurice Naggar Posted January 4, 2020 ID:1353911 Share Posted January 4, 2020 Good to know that you managed to have the MB .sys drivers listed as exclusions. Bravo. Link to post Share on other sites More sharing options...
Augusto Posted January 4, 2020 ID:1354043 Share Posted January 4, 2020 On 12/26/2019 at 1:12 PM, Maurice Naggar said: We are not an ordinary user. I am a systems analyst. I believe communicating with you is a bit complicated. I have repeated twice that we did exactly what you said. It makes no sense for me to exclude programs like Firefox or others since this is how I will be allowing security holes. I'll do my best. Analysis of bugar systems and find out what the conflict is. Initially I thought there is already a solution, but I don't see. So thanks for nothing. Two days of testing and this is working for me: Link to post Share on other sites More sharing options...
Maurice Naggar Posted January 5, 2020 ID:1354072 Share Posted January 5, 2020 Question 1: Did you only just exclude the last 3 Kaspersky driver files ? or else, more than those 3 ? Question 2: How is your system now overall ? Link to post Share on other sites More sharing options...
jjustjj00 Posted January 19, 2020 ID:1356904 Share Posted January 19, 2020 Finally felt like I could trust Windows 10 enough to move my files over, and Kaspersky is blocking Thunderbird, even with MB not running. Added all the exclusions I could think of and from the other post in this thread. Image attached. What am I missing? thanks in advance, as always! Link to post Share on other sites More sharing options...
jjustjj00 Posted January 19, 2020 ID:1356905 Share Posted January 19, 2020 Two notes, since I can't edit the post I just made. 1) The image is not the full list of inclusions, just the ones I added for Tbird. 2) I don't suppose anyone has a link to KIS 19 so I can install that instead of KIS 20? Link to post Share on other sites More sharing options...
Porthos Posted January 19, 2020 ID:1356910 Share Posted January 19, 2020 (edited) 40 minutes ago, jjustjj00 said: I don't suppose anyone has a link to KIS 19 so I can install that instead of KIS 20? https://products.s.kaspersky-labs.com/homeuser/kis2019/19.0.0.1088a Edited January 19, 2020 by Porthos Link to post Share on other sites More sharing options...
ill Posted January 19, 2020 ID:1356923 Share Posted January 19, 2020 I'm having a weird issue. Kaspersky Total Security 20.0.14.1085 and the most recent version of Malwarebytes Premium are disabling the Start button on Windows 10 version 1903. The combination is disabling the restart and shut down function as well. The problem is relieved if I remove either app. I tried replacing a Malwarebytes desktop shortcut in a desktop folder and a popup removal display appeared that I never ever saw. It was calculating the time required to replace and update the shortcut in the desktop folder and then nothing happened. It would just hang there. Unreal. I removed Malwarebytes and everything returned to normal. My machine is performing as it should. Link to post Share on other sites More sharing options...
Porthos Posted January 19, 2020 ID:1356928 Share Posted January 19, 2020 (edited) 43 minutes ago, ill said: I'm having a weird issue. Kaspersky Total Security 20.0.14.1085 When Kaspersky released Version 20, I broke compatibility with Malwarebytes. You have 3 choices... Remove Kaspersky Reinstall version 2019 of Kaspersky and block the upgrade (best option if you want both) This is a link at Kaspersky for Kaspersky Total Security version 19 installer. Put in a bunch of complicated exclusions in Both programs. Edited January 19, 2020 by Porthos Link to post Share on other sites More sharing options...
jjustjj00 Posted January 19, 2020 ID:1357079 Share Posted January 19, 2020 Thank you @Porthos for the link to KIS 2019. So much easier to just go back to 2019. Everything is working now on the new laptop. 😁😁 Thanks to everyone for all their help! Link to post Share on other sites More sharing options...
Porthos Posted January 19, 2020 ID:1357089 Share Posted January 19, 2020 1 hour ago, jjustjj00 said: Thank you @Porthos for the link to KIS 2019. So much easier to just go back to 2019. Everything is working now on the new laptop. 😁😁 Thanks to everyone for all their help! Glad it worked for you. Link to post Share on other sites More sharing options...
Maurice Naggar Posted January 22, 2020 ID:1357792 Share Posted January 22, 2020 (edited) @jjustjj00 Since your pc is now on KIS 2019, here is how to keep it from auto-updating itself to the 2020 version. Here is what to do once one has Kaspersky 19 in place. The way to manage the Kaspersky (future ) upgrade is this: Start Kaspersky. Click Settings icon. Click on "Additional" from the list. Click "Update". Tick ( select / click ) the 2nd line which is "Do not download new version automatically and do not notify me when they are available" Apply the adjustment. Close the window. H.T.H. Edited February 20, 2020 by AdvancedSetup corrected font issue Link to post Share on other sites More sharing options...
jjustjj00 Posted January 23, 2020 ID:1357927 Share Posted January 23, 2020 thank you @Maurice Naggar. That was the first thing I did once it was installed. 😊 I haven't done so yet, but presume it is ok to remove the exclusions I added to MB? Link to post Share on other sites More sharing options...
Maurice Naggar Posted January 23, 2020 ID:1357928 Share Posted January 23, 2020 In my view, I would want to know what exclusions exactly in MB you refer to. If those are folders of Kaspersky or modules ( EXE or DLL ) exclusions of Kaspersky, I would keep those. Link to post Share on other sites More sharing options...
jjustjj00 Posted January 23, 2020 ID:1357933 Share Posted January 23, 2020 @Maurice Naggar These are the inclusions I added to MB while trying to get KIS 2020 to work (as listed in this topic). Most of them are exclusions of Kaspersky. I few others (Chrome, adobe reader, keepass). So, then, I should leave the ones on KIS and remove the others? thank you so much Link to post Share on other sites More sharing options...
Maurice Naggar Posted January 23, 2020 ID:1357934 Share Posted January 23, 2020 I would just remove others (Chrome, adobe reader, keepass). Link to post Share on other sites More sharing options...
Augusto Posted January 24, 2020 ID:1358253 Share Posted January 24, 2020 My solution since I can't waste any more time and I don't have to waste it with this is: I am a customer who bought a 3-year subscription to malwarebytes. We even have multiple users on my account with a license and use only 3. We need Kaspersky much more than malwarebytes. Our solution now was to remove malwarebytes completely and wait for a solution. What would be fair is for malwarebytes to freeze the leave time until they have a solution to this conflict. This would show respect for professionalism for customers and a clear concern for the future of malwarebytes. Link to post Share on other sites More sharing options...
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