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Please help S-1-5-21 - C/USER is trying to destroy me files


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Please help me my computer has trojan virus apparently S-1-5-21 which is infected my c/user folder in C, ive tried scanning with malwarebytes awcleaner, eset, avast, superantivirus, firewall  some of them detected threats which i deleted  but it stills comes back.. its slowing my computer crashing games and deleting files

S-1-5-21-1733934637312118      

https://gyazo.com/44f4eb1c0254c4922f060aaeb385519e

https://gyazo.com/d4c1f0b5e829e29d540688ab2d83c055

im using activtion key given by some youtube guy 

its logging me out of steam and corrupting my files what should i do please help someone

there r some hidden files all around C/ my folder

they hiding some files

https://gyazo.com/89b94f1bbcba61a671afef1d51052631

https://gyazo.com/e2eb4e4f66ad7275bfee61d2b85e20fb

 

Addition.txt FRST.txt

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10 minutes ago, Abz22 said:

Please help me my computer has trojan virus apparently S-1-5-21 which is infected my c/user folder in C, ive tried scanning with malwarebytes awcleaner, eset, avast, superantivirus, firewall  some of them detected threats which i deleted  but it stills comes back.. its slowing my computer crashing games and deleting files

S-1-5-21-1733934637312118      

https://gyazo.com/44f4eb1c0254c4922f060aaeb385519e

https://gyazo.com/d4c1f0b5e829e29d540688ab2d83c055

im using activtion key given by some youtube guy 

its logging me out of steam and corrupting my files what should i do please help someone

there r some hidden files all around C/ my folder

they hiding some files

https://gyazo.com/89b94f1bbcba61a671afef1d51052631

https://gyazo.com/e2eb4e4f66ad7275bfee61d2b85e20fb

below r the FRST result

Addition.txt 87.76 kB · 0 downloads FRST.txt 65.41 kB · 0 downloads

 

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Hi,   @Abz22      :welcome:

My name is Maurice. I will be helping and guiding you, going forward on this case.    Please let me know what first name you go by.

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me.

If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible.

 

Please only just attach   all report files, etc  that I ask for as we go along.

 


I would appreciate  getting some key details from this machine in order to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.5.3.749.exe  to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Thank you.

 

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  • 2 weeks later...

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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