Issues since upgraded to 4.0.

[sten2]

I already started a ticket for this problem,but i have received no solution to the problem. Since i upgraded to Malwarebytes 4.0(lifetime license) several issues occurs.  First Malwarebytes cant read the Anti-Rootkit drive rutine. Then the scan stops while scaning with an error message(see attachments). Its written in Swedish,but i think you understand what i mean anyway.

I have contacted the Malwarebytes support,and download the Malwarebytes Support Tool (MBST) Clean Uninstall,and performed a clean uninstall. Yet the issue remains.  I am using Zone Alarm Extreme Security,and have disable it while doing the process,but it does not help solving the issue. Does anyone have any ideas what can be done to solve this issue?

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[Porthos]

11 minutes ago, sten2 said:

Does anyone have any ideas what can be done to solve this issue?

Since you already create a support ticket, You need to stick with that or work here instead but not both.

 

[nikhils]

Hello @sten2

Can you please post your support ticket number ?

Thank you.

[sten2]

I agree fully,but i dont receive any helpful solution from Malwarebytes. They say that the issue is caused by a conflict with Kaspersky. They provided a link to Kaspersky issues,but i cant find any helpful information in it how to solve my issue.

[sten2]

nikhils, it´s ticket 2762026.

[Porthos]

20 minutes ago, sten2 said:

but i cant find any helpful information in it how to solve my issue.

Try disabling Ransomware protection in Malwarebytes.

[AdvancedSetup]

Hello @sten2

A bit of a long topic but please review this thread which should hopefully help you to address your issues.

https://forums.malwarebytes.com/topic/253174-kaspersky-total-security-2020-hangs-with-mbam/

Adding exclusions and / or disabling the Ransomware Protection in Malwarebytes may help

Thanks

 

 

[sten2]

8 minutes ago, AdvancedSetup said:

Hello @sten2

A bit of a long topic but please review this thread which should hopefully help you to address your issues.

https://forums.malwarebytes.com/topic/253174-kaspersky-total-security-2020-hangs-with-mbam/

Adding exclusions and / or disabling the Ransomware Protection in Malwarebytes may help

Thanks

I already read this thread.

I could disable Malwarebytes Ransomware Protection,and instead rely on Zone Alarm Anti Ransomware,but that does not give a solution of the problem. Then  there is a halfway solution.Why are Malwarebytes releasing a new 4.0 product while they cant live up to  what they sell? I am not a computer engineer,just an average user.  The possible issues should be solved before releasing a new product. 

I want to use Malwarebytes Ransomware protection. If it does not work,then Malwarebytes admit they cant perform what they sell. Remember that many users have different Antivirus security products installed on their devices,and Malwarebytes should be able to be compatible with these.

8 minutes ago, AdvancedSetup said:

 

 

 

[AdvancedSetup]

Okay, please stick with your support ticket then and see if they can assist you.

https://forums.malwarebytes.com/topic/254964-kaspersky-2020-g-update-released/

Thank you

 

[exile360]

1 hour ago, sten2 said:

I could disable Malwarebytes Ransomware Protection,and instead rely on Zone Alarm Anti Ransomware,but that does not give a solution of the problem. Then  there is a halfway solution.Why are Malwarebytes releasing a new 4.0 product while they cant live up to  what they sell? I am not a computer engineer,just an average user.  The possible issues should be solved before releasing a new product. 

I want to use Malwarebytes Ransomware protection. If it does not work,then Malwarebytes admit they cant perform what they sell. Remember that many users have different Antivirus security products installed on their devices,and Malwarebytes should be able to be compatible with these.

Unfortunately this issue actually has nothing to do with the new version of Malwarebytes.  The problem started when Kaspersky released a new version of their product, specifically patch 'e' and later versions of Kaspersky 2020 products.

[sten2]

1 minute ago, exile360 said:

Unfortunately this issue actually has nothing to do with the new version of Malwarebytes.  The problem started when Kaspersky released a new version of their product, specifically patch 'e' and later versions of Kaspersky 2020 products.

Ok! I see. Can you guide me how to solve the issue then?

[exile360]

Currently the only known workarounds are to either downgrade to a 2019 version of Kaspersky and not install the latest patch, or to keep Ransomware Protection in Malwarebytes disabled because it is the Ransomware Protection component in Malwarebytes that the new versions of Kaspersky are conflicting with.

[sten2]

6 minutes ago, exile360 said:

Currently the only known workarounds are to either downgrade to a 2019 version of Kaspersky and not install the latest patch, or to keep Ransomware Protection in Malwarebytes disabled because it is the Ransomware Protection component in Malwarebytes that the new versions of Kaspersky are conflicting with.

Ok. So fix  the issue for now the best way is to run a clean install of Malwarebytes,then install it again and leaving ransonware proctetion disabled. I then instead rely of my Zone Alarm Anti-Ransomeware protection enabled,until you at Malwarebytes has resolved the issue and releasing a new verison that excludes  the issues?

[exile360]

No, there is no need to do a clean install of Malwarebytes.  Just disable the Ransomware Protection component in Malwarebytes and restart your system.  I suspect that since an update to Kaspersky is what caused the problem in the first place, that Kaspersky's developers will need to be the ones to resolve it in their code on their end.  It is likely that Malwarebytes' Developers will have no way to address the issue in Malwarebytes since nothing in Malwarebytes was changed to cause this issue.

[sten2]

21 hours ago, exile360 said:

No, there is no need to do a clean install of Malwarebytes.  Just disable the Ransomware Protection component in Malwarebytes and restart your system.  I suspect that since an update to Kaspersky is what caused the problem in the first place, that Kaspersky's developers will need to be the ones to resolve it in their code on their end.  It is likely that Malwarebytes' Developers will have no way to address the issue in Malwarebytes since nothing in Malwarebytes was changed to cause this issue.

I now have done this procedure. I installed Malwarebytes again and disable the Ransomware Protection. Now it appears that the  system works. This is good for me, who have a back up program that protects me against Ransomware.,but how aout all other users who rely on Malwarebytes Ransomware Protection,and does not have any back up product who protects them from Ransomware and rely  on Malwarebytes who cant deliver the protection that the custuomer pays for? Are you going to release a patch soon that fix this issue?

[Porthos]

8 minutes ago, sten2 said:

but how aout all other users who rely on Malwarebytes Ransomware Protection,and does not have any back up product who protects them from Ransomware and rely  on Malwarebytes who cant deliver the protection that the custuomer pays for? Are you going to release a patch soon that fix this issue?

Ransomware protection is the weakest module. It is reactive which means ransomware has to execute and start encrypting to be detected. Anti-exploit should stop it before that.

The web protection and the anti-exploit feature do more to prevent ransomware than the ransomware module itself.

Malwarebytes is working with Kaspersky to correct the issue and we are at the "mercy" of Kaskpersky at the moment.

Edited December 20, 2019 by Porthos

[sten2]

4 minutes ago, Porthos said:

Ransomware protection is the weakest module. It is reactive which means ransomware has to execute and start encrypting to be detected.

The web protection and the anti-exploit feature do more to prevent ransomware than the module itself.

Malwarebytes is working with Kaspersky to correct the issue and we are at the "mercy" of Kaskpersky at the moment.

Sounds good! Hope to see a security patch been released soon from Kaspersky that solves the issue. One learns more from time  to time. I did not think that Kaskpersky was so powerful giving influence over other Antivirus/anti Malware Products. What about Malwarebytes creating an own  indenpendent engine so they dont have to rely to other providers,to prevent possible further future issues?

[AdvancedSetup]

Unfortunately antivirus just does not work that way. If you take a look at the products that are not compatible with Kaspersky Internet Security 20 you'll see that they even list many of their own other products.

If you do some research on the many other antivirus products I think you will find that Malwarebytes is well above the majority of other antivirus vendors when it comes to compatibility. There are probably at least 70 other vendors out there and most of them do not work well with any other security product enabled.

 

[sten2]

4 minutes ago, AdvancedSetup said:

Unfortunately antivirus just does not work that way. If you take a look at the products that are not compatible with Kaspersky Internet Security 20 you'll see that they even list many of their own other products.

If you do some research on the many other antivirus products I think you will find that Malwarebytes is well above the majority of other antivirus vendors when it comes to compatibility. There are probably at least 70 other vendors out there and most of them do not work well with any other security product enabled.

 

Thanks! Then i see.  if understand it tight,It looks like Kasperky is the first provider of all  Antivirus/Antimalware  Engines regardless of what product one choose,and all are depentend in some way or another with them.

[AdvancedSetup]

No, not even close to that. Kaspersky is simply one of the 70+ vendors that sell antivirus products and the majority have no connection of any type to Kaspersky. Microsoft if anyone is the main underlying code that vendors need to code to work with. Obviously there are other operating systems, etc. but the main platform is Windows.

Kaspersky is a good product but so are many others. One has to decide for themselves what product provides what they want or need. There are many factors involved in protecting your computer data and your privacy.

https://en.wikipedia.org/wiki/Antivirus_software

There may be a couple of vendors that license code from Kaspersky but the majority write their own code and have no dependence at all on them.

 

Edited December 20, 2019 by AdvancedSetup
updated information

[sten2]

Yes,but Malwarebytes is depending under Kaspersky. It is the Kaspersky that is causing my issue, and Malwarebytes is depening under them. The Malwarebytes support admits it is so the case for me themselves.

 

Edited December 20, 2019 by AdvancedSetup
Removed improper quoting

[AdvancedSetup]

No, we are not dependent on them. You're more than welcome to uninstall Kaspersky and use Malwarebytes alone and there will be no conflict. Our program worked just fine until Kaspersky made a change to their product,

If you want a secondary product then Windows Defender on Windows 10 is an excellent product to use

 

[sten2]

After uninstaling Malwarebytes and installing it again witout the Malwarebytes Ransomare i, again  receive the following issue(see atchment). It does not help disble the Ransomware protection. What shall i do now?

[Porthos]

1 minute ago, sten2 said:

What shall i do now?

Uninstall Kaspersky And Utilize Defender.