MalwareBytes Browser Guard for Chrome keeps crashing

[BillS3]

My MalwareBytes Browser Guard for Chrome keeps crashing and thus getting disabled, and I have to manually re-enable it.

[Malwarebytes]

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[BillS3]

Here is the log.

mbst-grab-results.zip

[ClassicCity]

I just started getting the same issue this morning when I opened my laptop. No problem yesterday. Looks like I'll have to close the Browser Guard in order to continue using Chrome. Otherwise, Chrome takes forever to load a page. The log file is attached.

mbst-grab-results.zip

[gatortail]

Please try removing and readding the extension: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee?hl=en

[ClassicCity]

I don't see where/how to do that. The Malwarebytes icon is no longer visible in my Chrome browser. I didn't shut it down, so I don't know what happened to it.

[djht]

MBAM BG for Chrome is crashing for nearly all of my clients (after Chrome v79 update).  @ClassicCity  this seems to be the only way to fix the issue at the moment.

[exile360]

To remove the extension please follow the instructions under Uninstall an extension on this page and select/remove Malwarebytes Browser Guard, then close your web browser and reopen it then reinstall the extension from the Google Web Store.  That should resolve the issue but please let us know if it does not.

Thanks

[gatortail]

If you follow the link I provide you should see this in the Chrome store, then click remove.  Once done click Add.

[edselby]

It is a genuine PITA when your protection software guys can't get their stuff together!!!  Chrome is functionally dead because of Browser Guard.  I followed the instructions to download the repair tool and ran it.  It took forever and then had me reboot and then reinstall Malwarebytes.  Not only didn't fix anything, I am now having to use another browser to get any response whatever.  Unless someone can tell me how to disable/uninstall the Browser Guard function I am going to uninstall the entire program.  Who needs this much grief???

[Porthos]

54 minutes ago, edselby said:

followed the instructions to download the repair tool and ran it.  It took forever and then had me reboot and then reinstall Malwarebytes. 

The Malwarebytes repair tool is only for the main program and has nothing to do with the Browser Guard.

Follow the instructions given to you by gatortail above.

On 12/18/2019 at 10:24 AM, gatortail said:

Please try removing and readding the extension: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee?hl=en

 

On 12/18/2019 at 12:19 PM, gatortail said:

If you follow the link I provide you should see this in the Chrome store, then click remove.  Once done click Add.

[BillS3]

I followed the suggestion and deleted the Browser Guard app and reinstalled it. Seems to be working fine now. So I now have removed and reinstalled both the main MalwareBytes application and the Browser Guard app for Chrome, and reinstalled them. I don't seem to have any problems with either of them anymore. But MalwareBytes used to generally not find anything when it scanned, and now it usually finds a lot of PUPs in the Chrome folder. I'm not sure what that is about.

[Porthos]

11 minutes ago, BillS3 said:

But MalwareBytes used to generally not find anything when it scanned, and now it usually finds a lot of PUPs in the Chrome folder. I'm not sure what that is about.

If it detects anything in Chrome but the detections return after restarting the system then please try following the instructions in this topic to see if that eliminates them.

[ClassicCity]

I followed Malwarebytes instructions and no longer have any issues.

Thank you MalwareBytes.

[Porthos]

2 hours ago, ClassicCity said:

I followed Malwarebytes instructions and no longer have any issues.

Thank you MalwareBytes.

Thanks for the update. If you need anything else don't hesitate to post.

Happy Holidays.