MalwareBytes keeps crashing

[BillS3]

Lately my MalwareBytes Premium keeps crashing. And when it does, that seems to mess up Google Chrome, although not other browsers.

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

 

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[exile360]

Greetings,

Please do the following so that we may take a closer look at your system and Malwarebytes installation to attempt to diagnose and correct the issues you are experiencing:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Thanks

[BillS3]

Attached is the file.

mbst-grab-results.zip

[exile360]

Thanks, please try a clean install to see if that makes any difference:

1. Run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
   

Once that is done, perform a scan with Malwarebytes and have it remove anything it detects.  If it detects anything in Chrome but the detections return after restarting the system then please try following the instructions in this topic to see if that eliminates them, then see if Malwarebytes works properly as well as your browser.

You might also consider disabling fast startup in Windows as this feature is known to sometimes cause problems with Malwarebytes and many other applications.  Detailed instructions on how to do so can be found here as well as here.

Please let us know how it goes.

Thanks