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Installation problem


George72
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Greetings, if we can I would double check you are meeting these requirements on your machine you are attempting to install Malwarebytes with to make sure you are running on the necessary components for installing the product. 

Minimum Requirements Windows: https://support.malwarebytes.com/docs/DOC-3533

Minimum Requirements Mac: https://support.malwarebytes.com/docs/DOC-3546

 

If you are meeting all of these requirements then I would try to perform a clean install after using our support tool to clear off any Malwarebytes files on the machine. You can get our support cleanup tool here: https://support.malwarebytes.com/docs/DOC-2387

Then let's re-attempt an install afterwards. 

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file:
In the Reply section in the bottom of the topic Select Click the Choose a File.
Navigate to the location of the File.
Click the file. It will appear in section.
Click the Saving button.

Please post the logs for my review.

Wait for further instructions
==

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Hi,

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.
===

Please post the Fixlog.txt and let me know what problem persists.

fixlist.txt

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  • 3 weeks later...

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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