George72 Posted December 17, 2019 ID:1351302 Share Posted December 17, 2019 I can't install it Malwarebytes 4.0 . It will begin and will stop. First not was upgrade, after when uninstall, impssible was the download. Please help me! Thank You! Link to post Share on other sites More sharing options...
Rysmith Posted December 17, 2019 ID:1351329 Share Posted December 17, 2019 Greetings, if we can I would double check you are meeting these requirements on your machine you are attempting to install Malwarebytes with to make sure you are running on the necessary components for installing the product. Minimum Requirements Windows: https://support.malwarebytes.com/docs/DOC-3533 Minimum Requirements Mac: https://support.malwarebytes.com/docs/DOC-3546 If you are meeting all of these requirements then I would try to perform a clean install after using our support tool to clear off any Malwarebytes files on the machine. You can get our support cleanup tool here: https://support.malwarebytes.com/docs/DOC-2387 Then let's re-attempt an install afterwards. Link to post Share on other sites More sharing options...
George72 Posted December 17, 2019 Author ID:1351342 Share Posted December 17, 2019 I've done this before, I've done it again now, but not good, dont' download. Link to post Share on other sites More sharing options...
George72 Posted December 17, 2019 Author ID:1351346 Share Posted December 17, 2019 I tried to install another antivirus, but it I can't install too. Link to post Share on other sites More sharing options...
nasdaq Posted December 18, 2019 ID:1351464 Share Posted December 18, 2019 Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. Download the Farbar Recovery Scan Tool (FRST).Choose the 32 or 64 bit version for your system. and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file: In the Reply section in the bottom of the topic Select Click the Choose a File. Navigate to the location of the File. Click the file. It will appear in section. Click the Saving button. Please post the logs for my review. Wait for further instructions == Link to post Share on other sites More sharing options...
George72 Posted December 20, 2019 Author ID:1351863 Share Posted December 20, 2019 Dear nasdaq, I attached the logs, I hope I did well. Thank you for Your help! Kind Regards George FRST.txt Addition.txt Link to post Share on other sites More sharing options...
nasdaq Posted December 20, 2019 ID:1351892 Share Posted December 20, 2019 Hi, Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The Computer will restart when the fix is completed. It will create a log (Fixlog.txt) please post it to your reply. === Please post the Fixlog.txt and let me know what problem persists. fixlist.txt Link to post Share on other sites More sharing options...
George72 Posted December 21, 2019 Author ID:1352085 Share Posted December 21, 2019 Hi, You are the best nasdaq! :-) Installation succeeded! Malwarebytes 4.0.4 runs. Thank You so much! Fixlog.txt Link to post Share on other sites More sharing options...
nasdaq Posted December 21, 2019 ID:1352110 Share Posted December 21, 2019 Glad we could help. Link to post Share on other sites More sharing options...
Maurice Naggar Posted January 5, 2020 ID:1354241 Share Posted January 5, 2020 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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