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Following a request from Advanced setup


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  • Root Admin

Well you can do that and I'll take a look, but if you have NO AV software and NO other security software I don't see why MBAM would freeze.

Please download and burn a memtest 4 iso image and boot to it and run it to test your memory.


Go ahead and run Combofix and DDS and I'll take a look.

Additional links to download the tool:




and save it to your desktop

Disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click
to run the tool.

When done, the
will open.

Click Yes at the next prompt for Optional Scan.

    When done, DDS will open two (2) logs:

  1. DDS.txt

  2. Attach.txt

  • Save both reports to your desktop

  • Please include the following logs in your next reply:

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I will do that next Monday and keep you inform

here is all that we have previously done

- de-install, clean, install MBAM several times

- set properly the exclusion list in NIS

- uninstall NIS, and any Norton tool (ghost and NSW) - clean the PC

- uninstall SPYBOT *

- uninstall Intel Matrix storage *

- uninstall adaptec Matrix storage *

- uninstall Acronis *

and despite this MBAM was always freezing

* have been re-installed now and ESET is the new AV.

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  • Root Admin

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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