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Signing-in into My Account


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Hello,

First of all there is no problem log-in to this Forum, however when try to sign-in into my Account from the app user interface (v.4.0.4)I get rejected all the time, even though as a last resort I used my all three existing e-mail addresses, one by one for resetting password.

The answer all the time is the e-mail is non existent! One of them should be correct!

At my wits end.

Edited by AdvancedSetup
corrected font issue
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  • Staff

Greetings,

If you never created an account at My.Malwarebytes.com then you won't be able to log in yet.  If you haven't created an account then it should be pretty easy to get it set up.  Just follow the instructions in this support article to create your account using, if possible, the same email address you used when you originally purchased your license so that syncing it up with your account should be automatic.  If you aren't able to use the same email then please refer to the instructions in this support article for details on adding your license to your account manually.

If the issue still isn't resolved then please contact Malwarebytes Support directly by filling out the form on the bottom of this page and they will be able to assist you in getting everything set up.

I hope this helps and if there is anything else we might assist you with please let us know.

Thanks

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