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Dear Malwarebytes,

The other day suddenly both our servers hosting MMC suddenly lost all licenses info. It reverted back to Un-licensed status.

We re-entered the key/code info and everything seems ok now.

No changes at all on our side.

Just wanted to let you guys know.


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Thank you for reporting this incident.  Hopefully it was just a one-off issue, however I will still report it to the Product team just in case.  I believe they were recently performing maintenance on the cloud licensing servers and this might be what caused the issue however I will inform the team regardless should there be an undocumented bug.

Please let us know if you encounter this or any other issues.


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We just got an official email statement directly from Malwarebytes:

"On December 11, 2019 it was identified that an internal update to our license management system resulted in Malwarebytes Management Console incorrectly indicating that licenses were expired for some customers."


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