REGITDept Posted December 13, 2019 ID:1350667 Share Posted December 13, 2019 Dear Malwarebytes, The other day suddenly both our servers hosting MMC suddenly lost all licenses info. It reverted back to Un-licensed status. We re-entered the key/code info and everything seems ok now. No changes at all on our side. Just wanted to let you guys know. Thanks. Link to post Share on other sites More sharing options...
exile360 Posted December 13, 2019 ID:1350683 Share Posted December 13, 2019 Greetings, Thank you for reporting this incident. Hopefully it was just a one-off issue, however I will still report it to the Product team just in case. I believe they were recently performing maintenance on the cloud licensing servers and this might be what caused the issue however I will inform the team regardless should there be an undocumented bug. Please let us know if you encounter this or any other issues. Thanks Link to post Share on other sites More sharing options...
REGITDept Posted December 13, 2019 Author ID:1350692 Share Posted December 13, 2019 Thank you exile360 Link to post Share on other sites More sharing options...
bhabel Posted December 16, 2019 ID:1351050 Share Posted December 16, 2019 This issue happened to us as well on Friday the 13th. Link to post Share on other sites More sharing options...
REGITDept Posted December 18, 2019 Author ID:1351559 Share Posted December 18, 2019 We just got an official email statement directly from Malwarebytes: "On December 11, 2019 it was identified that an internal update to our license management system resulted in Malwarebytes Management Console incorrectly indicating that licenses were expired for some customers." Thanks. Link to post Share on other sites More sharing options...
exile360 Posted December 18, 2019 ID:1351599 Share Posted December 18, 2019 Excellent, thanks for the confirmation/info. That explains why users have been having issues from around that time. Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now