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Can't turn on Malware Protect


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I keep getting this message that my malware protection is not turned on.  When I open Malwarebytes I see four levels of protection Web, Malwareware, Ransomware and Exploit.  They are all turned up but Malware protection.  I keep getting this message when my computer boots in the morning saying that i dont have Malware protection turn on.  If offers a box that says turn on when i click on it nothing happens.  Can anybody help me on this matter.  Thanks in advance.

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  • Staff

Hi Chuck4508,

Thanks for reaching out.

I am sorry for the trouble you are having.

Please open a Support ticket using the following form.

https://support.malwarebytes.com/community/contactsupport/pages/home-support

Once you get your ticket number, If you can complete the below directions to upload logs this will help expedite resolving the trouble you are having.

https://support.malwarebytes.com/docs/DOC-2388

Thank you in advance. 

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