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  • Staff

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  • Staff


Your logs don't look right.  I don't know if it is because you used an older version of the Support Tool or because your Malwarebytes installation is corrupt or if there is some other cause but something is definitely off.  Please do the following, making sure that you download the latest version of the Support Tool from the link provided below:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

Please let us know how it goes and if the issue is resolved or not.


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  • Staff

Thanks, I don't see anything that seems particularly problematic, however you don't exactly have a typical setup either with all those additional user accounts so it is possible that you've exposed a bug that Malwarebytes hasn't tested for.  With that said, how are things running now?  Have you seen any further BSOD's or was it just a one time issue?  Also, I see that you also use uTorrent and have excluded your download folders from Malwarebytes.  This means that if you have downloaded anything malicious it would be ignored by Malwarebytes so if you have downloaded anything that might be risky or might come from an unknown/untrusted source then infection is also possible (I'm not saying the system is infected, only that it could be a possibility/risk).  If you've observed any other odd behaviors or issues outside of the BSOD then it might be worthwhile to get the system checked by one of our malware removal specialists just to make certain there are no threats present on the system causing problems.  If you wish to proceed with that then please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and cleaning the system of any threats that might be present on the system.

Beyond that, if the BSOD has not occurred again then I can only suggest continuing to monitor the situation and if the issue returns please let us know.  I would also suggest configuring Windows to create memory dumps for any crashes that occur as that data will be essential for troubleshooting the issue further if it is repeatable.  Instructions on doing so can be found here; I would recommend setting it to create a full memory dump if possible, however if that would be too large due to the amount of RAM in your system then configure it to create a minidump instead.

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  • 1 month later...
2 minutes ago, artspret said:

I'm getting bsod also.

Please install the current beta to see if it helps.

You can install it by enabling the option for beta updates near the bottom of the General tab found under settings which you can access by clicking the small gear icon in the upper right area of the main Malwarebytes UI.  Once enabled, scroll back near the top of the same tab and click the Check for updates button and allow it to download and install the new update, then restart your system, remove the exclusion you created and test to see if the issue is resolved.

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