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Ransomware protection interferes with Roboform extension


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  • Staff

The "Allow an application to connect to the Internet" only corresponds to the Web Protection module. It doesn't hurt to try, but will unlikely have any impact.

@ITC23 To assist our investigation with the iTunes Sync issue, could you provide us with some additional troubleshooting data please.

  • Open Malwarebytes and click Settings.
  • Turn the Event Log Data setting on.
  • Capture a Process Monitor log as the issue is reproduced.
    • Please download run_procmon.bat using the link below.
      https://malwarebytes.box.com/s/he92cwwd71sa0w7waiub8wx69ymb5d4i
    • Open your Downloads folder.
    • Double-click CX41PDv.png run_procmon.bat. Click Yes if prompted by AVOiBNU.jpg User Account Control.
    • Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway.
    • A blue window will appear.
    • When prompted to carry out the tasks, please reproduce the issue with iTunes Sync in full.
    • Once done, click inside the Command Prompt window and press Y on your keyboard followed by Enter.
    • Upon completion, a file named HSPwQfy.png procmon-log.zip will be saved to your Desktop. Please attach the file in your next reply.
    • Note: If the file is too large, you will be provided instructions to upload the file to a file hosting website (wetransfer.com).
  • Gather logs with the Malwarebytes Support Tool and attach mbst-grab-results.zip to your post: https://support.malwarebytes.com/docs/DOC-2396
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On 1/7/2020 at 4:59 PM, tetonbob said:

Greetings, all. We've just released another Beta Component package, 1.0.793, which addresses the issue with Roboform, 1Password and another extension, IE Tab.

This does not address the reported issue with iTunes sync/backup. That issue is still under investigation.

Please give this Beta a try and let us know your results. Thanks for your patience, continued feedback and participation.

Hi guys,

Where can I download the latest version from please as I am having similar problems listed above. 

Kind regards,

Greg. 

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  • Staff

Hi @insite - We do have a fix for this issue (interference with IE Tab, RoboForm, 1Password extension) in our Malwarebytes Anti-Ransomware standalone product (Beta, and Business versions), but the release has been delayed for other reasons. We hope to have that release available in the near future, in this month of January. Our apologies for the inconvenience and the delay.

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On 1/16/2020 at 8:23 AM, LiquidTension said:

Hi @ITC23,

Could you try adding folder exclusions for the following and check if this has any impact:

  • C:\Program Files (x86)\Common Files\Apple
  • C:\Program Files\Common Files\Apple

Adding these, along with all of the other previously mentioned exclusions, appears to have resolved the issue. The colored bar at the bottom of iTunes displays each category and its corresponding data amount appropriately, rather than the one singular yellow bar indicating all contents of the device are "other."

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Thanks for the update, @ITC23. We've identified the issue and have been working on a fix. We hope to have this available in an upcoming update.

In the meantime, please keep the two folder exclusions for C:\Program Files\Common Files\Apple and C:\Program Files (x86)\Common Files\Apple in place to mitigate the issue.

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16 hours ago, LiquidTension said:

Thanks for the update, @ITC23. We've identified the issue and have been working on a fix. We hope to have this available in an upcoming update.

In the meantime, please keep the two folder exclusions for C:\Program Files\Common Files\Apple and C:\Program Files (x86)\Common Files\Apple in place to mitigate the issue.

Glad to hear, will do. If it ends up being more problematic still, please advise and I'll try to find the time to collect logs. Thank you again!

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