Jump to content
Michael2019

False Positive detection - Please resolve

Recommended Posts

Hi,

Our customers have reported that Malwarebytes is detecting False Positive on a install.

Please see attached screenshot provided by customer.

Thanks

Mike

Malwarebytes -false-positive.png

Share this post


Link to post

Greetings,

Please provide a link to the download so that the Research team may investigate and whitelist the site/file if it is a false positive.

Thanks

Share this post


Link to post

Hi,

Thanks for the links. Can you help me understand, what is the issue? and we need to do?

We are using an installer to perform software installation, The reported suspicious activities are routine as part of the installer and nothing specific.

As for BitDefender, I am not sure, why it is identified it as malware. If you have any submission process, I would appreciate it and we will contact them.

In the meanwhile, can you please resolve the issue, so it will not be detected as an issue and users would be able to download the exe.

 

Thanks

Mike

Share this post


Link to post

Hello @Michael2019:

My post simply completes your post for the requested FP information from users to Malwarebytes staffers to commence a proper analysis.

As is shown in the Malwarebytes Browser Guard (MBG) notification, the user may always weigh the risk and override the temporary block in one of many ways: They may select "I want to continue to this site anyway", or they may tick the "Do not block this site again for scam".  Additionally, users may always consult the MBG documents from the pinned topics above including the Malwarebytes Browser Guard Allow list and Support screens document.

A Malwarebytes staffer will reply soon.  Thank you for your patience and understanding.

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.