kado897 Posted December 10, 2019 ID:1349869 Share Posted December 10, 2019 Yesterdays update breaks Photoshop CC 2020. PS reports a problem with the Generator function and you cannot export jpg and other picture files. I have tracked the problem down to the Ransomware protection. A work around is to exclude the entire c:/Program Files/Adobe/Adobe Photoshop 2020 folder from Ransomware detection. I am on MB 4.0.4.49 Update Package 1.0.15934 Component Package 1.0.777 Link to post Share on other sites More sharing options...
exile360 Posted December 10, 2019 ID:1349872 Share Posted December 10, 2019 Greetings, Thank you for reporting this issue. I will be sure to submit this information to the Product team for analysis and hopefully it will be quickly corrected in a future update. Please let us know if you encounter any further issues. Thanks Link to post Share on other sites More sharing options...
kado897 Posted December 10, 2019 Author ID:1349875 Share Posted December 10, 2019 Thanks. I will keep my eyes open. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 10, 2019 Root Admin ID:1349930 Share Posted December 10, 2019 Hello @kado897 I am using PhotoShop CC 2020 on Windows 10 Pro version 1909, 18363.476 and Malwarebytes 4.0.4.49 Update Package 1.0.15952 Component 1.0.777 I've not had any issues exporting. Can you please explain the process you're using for export as there are a few ways to export from within PhotoShop Also, can you please provide the following logs so that we can review what might be going on https://support.malwarebytes.com/docs/DOC-2396 Thank you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 10, 2019 Root Admin ID:1349935 Share Posted December 10, 2019 Actually I take that back. Just started PhotoShop today and I'm getting an error as well. Seems Adobe is sort of aware of it as well but their fix doesn't seem to apply to me or my configuration for PhotoShop. I have also confirmed that disabling our Ransomware Protection module removes the error. https://helpx.adobe.com/photoshop/kb/error---there-is-a-problem-with-generator--occurs-when-launching.html Link to post Share on other sites More sharing options...
kado897 Posted December 10, 2019 Author ID:1349936 Share Posted December 10, 2019 When photoshop starts I get a message that there is a problem with the Generator. If I dismiss that message I can't use the File->Export->Export As. I get the message again and the export dialog fails to populate. I will produce the logs tomorrow as we are just going into Patch Tuesday updates and I have a number of PCs to update. Link to post Share on other sites More sharing options...
kado897 Posted December 10, 2019 Author ID:1349940 Share Posted December 10, 2019 Looks like we cross posted. Link to post Share on other sites More sharing options...
Root Admin Solution AdvancedSetup Posted December 10, 2019 Root Admin Solution ID:1349959 Share Posted December 10, 2019 Hello @kado897 Can you please remove your current exclusion and only add the following exclusion and let me know if that corrects the issue for you. C:\Program Files\Adobe\Adobe Photoshop 2020\node.exe Thanks Link to post Share on other sites More sharing options...
kado897 Posted December 10, 2019 Author ID:1349960 Share Posted December 10, 2019 Yes, that mitigates the issue. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 10, 2019 Root Admin ID:1349966 Share Posted December 10, 2019 Thank you for your confirmation. I've reported it to our internal QA Team for review. Link to post Share on other sites More sharing options...
kado897 Posted December 10, 2019 Author ID:1349968 Share Posted December 10, 2019 Thanks. Link to post Share on other sites More sharing options...
kado897 Posted December 18, 2019 Author ID:1351522 Share Posted December 18, 2019 Today's update to component package 1.0.785 appears to have fixed this issue. Thank you. Link to post Share on other sites More sharing options...
exile360 Posted December 18, 2019 ID:1351528 Share Posted December 18, 2019 Excellent, we're glad to hear it. Thanks for letting us know. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 18, 2019 Root Admin ID:1351534 Share Posted December 18, 2019 Thanks @kado897 I am no longer having issues with PhotoShop after removing the exclusion as well Link to post Share on other sites More sharing options...
kado897 Posted December 19, 2019 Author ID:1351654 Share Posted December 19, 2019 Ho Hum. The problem is back with component package 1.0.787. The same exclusion fixes it. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 19, 2019 Root Admin ID:1351707 Share Posted December 19, 2019 Yes, It seems this last update restored back the original code temporarily in order to release this current beta so the root cause was not found and corrected yet. Hopefully they'll track down the cause and get it corrected for good in a future build Link to post Share on other sites More sharing options...
kado897 Posted December 19, 2019 Author ID:1351719 Share Posted December 19, 2019 I'll keep checking. Link to post Share on other sites More sharing options...
Maurice Naggar Posted January 7, 2020 ID:1354565 Share Posted January 7, 2020 Howdy. If you are on the MB4 Beta, do a new Check for Updates today. There is a new component package 1.0.793 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 7, 2020 Root Admin ID:1354577 Share Posted January 7, 2020 (edited) This latest beta does not address this PhotoShop issue yet @Maurice Naggar Edited January 7, 2020 by AdvancedSetup added additional information Link to post Share on other sites More sharing options...
Maurice Naggar Posted January 7, 2020 ID:1354578 Share Posted January 7, 2020 < ack > Link to post Share on other sites More sharing options...
kado897 Posted January 7, 2020 Author ID:1354581 Share Posted January 7, 2020 I can confirm that this update does not fix the problem. Link to post Share on other sites More sharing options...
Caori Posted January 10, 2020 ID:1355127 Share Posted January 10, 2020 My Photoshop started to display this generator error just yesterday, when it worked flawlessly with Malwarebytes before. The fix described here (add node.exe to the Allow list) worked perfectly, thank you guys, you're lifesavers. So I can also confirmed that the latest version of Malwarebytes still has this problem. Version is 4.0.4.49, update pack is 1.0.17531 Link to post Share on other sites More sharing options...
LiquidTension Posted January 16, 2020 ID:1356332 Share Posted January 16, 2020 Thank you everyone for the feedback. Investigation into this issue is still on-going. We hope to have a fix available in a future update. Link to post Share on other sites More sharing options...
kado897 Posted January 16, 2020 Author ID:1356335 Share Posted January 16, 2020 OK. Link to post Share on other sites More sharing options...
burncreek Posted January 23, 2020 ID:1358130 Share Posted January 23, 2020 Malwarebytes version 4.0.4.49 Update package version 1.0.18152 Component package version 1.0.793 Photoshop 2020 version 21.0.3 ...but alas, the Generator problem is still present. Excluding C:\Program Files\Adobe\Adobe Photoshop 2020\node.exe from detection as ransomware only, functions as a workaround though. Link to post Share on other sites More sharing options...
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