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frozen

Amazon Prime TV stuttering / pausing on Chromium based browsers

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I have Firefox 71 on Windows10 x64 installed and have a trial of Amazon Prime. I started watching PrimeVideo in FIrefox without any issues. I also have Chrome installed on this computer and recently install Brave Beta browser. I noticed in Brave PrimeVIdeo would stutter or pause for a second or two ever so often. I blamed it initially on Brave Beta but it also did the same time on Brave release version. Still blamed it on Brave UNTIL I tried it on Chrome and it too stuttered/paused on my 100/100 MB/s connection but not under Firefox. I disabled all my extensions in Chrome without any effect. Only when I completely closed down Malwarebytes Premium 4.0.4.49 did the problem go away both in Chrome and Brave.

Is this a known problem with Chromium based browsers and Amazon PrimeVIdeo?

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Greetings,

Please try disabling the individual protection components to further narrow down exactly which one is causing the issue.  The most likely culprits are probably Web Protection and Ransomware Protection.  To test, please right-click on the Malwarebytes tray icon and click on each protection component to disable it one by one and test after each is disabled to see if the issue goes away with just that one protection component disabled and let us know the results.

Additionally, please do the following so that we may take a closer look at your installation and configuration to try and replicate the issue and discover the cause:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

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It appears to be the Ransomware that is causing this issue with Brave 

Version 1.1.20 Chromium: 79.0.3945.74 (Official Build) (64-bit)

Note that my initial post here indicated it was related to the beta version of Brave. However its also occurring in the release version of Brave as well. 

 

mbst-grab-results.zip

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Disabling Eset also appears to help with Brave release version . Strange that neither has to be disabled with Firefox.

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Great, thanks for letting me know.  Please try creating exclusions between the two programs for each other if you haven't done so already to see if that resolves the issue.  In ESET exclude the items listed in this support article from ESET's real-time protection and in Malwarebytes exclude ESET's program folder (located under C:\Program Files and/or C:\Program Files (x86)) as well as its data folder, likely located under C:\ProgramData using the method described under the Allow a file or folder section of this support article then restart the system and test to see if the issue is now resolved with all protection in both products enabled.

Please let us know how it goes.

Thanks

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@frozen - In addition to the very helpful replies from @exile360 , our latest Beta release has some performance-related fixes for the Ransomware Protection component. This is available now for folks using Malwarebytes in Premium or Trial mode, by enabling Beta updates on the Settings >General tab. If you're interested, see this post by Erix

https://forums.malwarebytes.com/topic/252170-a-new-malwarebytes-4-beta-is-now-available/?do=findComment&comment=1349719

Otherwise, the public release will be sometime in the not-too-distant future. I can't say exactly when that release date will be.

Edited by tetonbob

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9 hours ago, exile360 said:

Great, thanks for letting me know.  Please try creating exclusions between the two programs for each other if you haven't done so already to see if that resolves the issue.  In ESET exclude the items listed in this support article from ESET's real-time protection and in Malwarebytes exclude ESET's program folder (located under C:\Program Files and/or C:\Program Files (x86)) as well as its data folder, likely located under C:\ProgramData using the method described under the Allow a file or folder section of this support article then restart the system and test to see if the issue is now resolved with all protection in both products enabled.

Please let us know how it goes.

Thanks

Putting in those exclusions seems to have fixed the issue. If further viewing proves otherwise I will post on to this thread. Thanks for the help.

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Excellent, I'm glad that the issue is now resolved.  I'll be sure to make a note of this for the Product and Support teams in case they want to document the need for exclusions or investigate the issue further.

If there is anything else we might assist you with please let us know.

Thanks

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