Installation issue with offline installer

[Paszu]

32 minutes ago, Steven J. Marty said:

I tried the same offline installer on a third system and got the same error message (attached).

If I download the installer stub and run that, the product installs correctly.  I attached the log file that's written to the C:\Windows\Temp folder when it fails to install via the offline installer.

I like to have a full copy of the software for offline installations.  I believe there is an issue of some sort with the file @Erix referenced in the aforementioned thread.

Can someone from Malwarebytes download that installer (http://downloads.malwarebytes.com/file/mb4_offline) and attempt to install it?

mbamiservice.logUnavailable

same problem here tested on Windows 10 and Windows 7 as well 

[Paszu]

On 12/7/2019 at 2:03 AM, AdvancedSetup said:

Do you have MB3 already installed?

Please provide the following logs

https://support.malwarebytes.com/docs/DOC-2396

 

yes but first MB3 was unistalled then rebooted pc and then offline installer installation

[Porthos]

4 minutes ago, Paszu said:

yes but first MB3 was unistalled then rebooted pc and then offline installer installation

Is the issue solved now? If not we need a fresh set of logs to work from. https://support.malwarebytes.com/docs/DOC-2396

[AdvancedSetup]

Please try the following repair procedure to get the program installed and operational @Paszu

https://support.malwarebytes.com/docs/DOC-2395

If  you're only concerned about the offline installer the please provide the following logs

https://support.malwarebytes.com/docs/DOC-2396

Thank you