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brad03

ADW cleaner continues to detect the same program over and over after remova

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Malwarebytes ADW cleaner continues to detect HP support assistant even after removal and restart it continues to detect the program. Is it being removed or is the program having trouble removing it because every time I re-scan the system it detects it??  https://prnt.sc/q776fs

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***This is an automated reply***

Hi,

Thanks for posting in the AdwCleaner Help forum.
In order to help us assist you to resolve your issue, please post or attach your latest AdwCleaner log files with your post. https://support.malwarebytes.com/docs/DOC-3347

Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue:

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

 

 

 

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Hello @brad03:

Unfortunately, the Scan Report included may have truncated the full pathname but it can still be adequately documented with the below requested logs.

In your next reply to this topic, please attach (not copy/paste) the latest following files for team analysis:  (Please do not use a third party service)

  1. C:\AdwCleaner\Logs\AdwCleaner[S##].txt
  2. C:\AdwCleaner\Logs\AdwCleaner[C##].txt
  3. C:\AdwCleaner\Logs\Debug.log

In the meantime, please consider adding an exclusion for the HP Support Assistant file using the Malwarebytes AdwCleaner Exclusions setting document.

Thank you.

cc: @jboursier

 

Edited by 1PW

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