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JoTr

Program runs for hours

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Is anyone else having the problem since the newest update? I turn on malwarebytes, it used to finish running in maybe 5 minutes or less. Now I turn it on at night and it is still running in the morning. I was sent a fix but it didn't work and collected data, I am hoping to hear soon how to fix this. I am running Win 10. I also have the program on my laptop with Win 7 and the program runs as expected

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I tried that several times it does not work so in desperation I tried to manually uninstall the program and it will not uninstall, it starts and  then stops and  won't progress, I think that is probably the same issue I am having when you send me directions and I follow them but the program does not reinstall it just reinstalls over the old program! How can I get this off my computer and start fresh?

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1 hour ago, JoTr said:

I tried that several times it does not work so in desperation I tried to manually uninstall the program and it will not uninstall, it starts and  then stops and  won't progress, I think that is probably the same issue I am having when you send me directions and I follow them but the program does not reinstall it just reinstalls over the old program! How can I get this off my computer and start fresh?

Please follow the directions from the following article and post back the requested logs and we'll review to assist you.

https://support.malwarebytes.com/docs/DOC-2396

Thank you

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Hello @JoTr

Following up to see if you need additional help removing the program or getting it working

Please provide the requested logs so that we can attempt to assist you

Thank you

 

 

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I followed your instructions but the program would not reinstall but still showed on my computer but unable to get it to work so I tried uninstalling and it would not allow me to do that yet it's no longer showing in my task bar. When I go to programs and features and try to uninstall it says it failed. So now what?

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