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I've been using malwarebytes premium for some years.


I had a problem a few days ago that the live protection of malwarebytes on windows 10 turned off and wouldn't turn on again.

I removed malwarebytes and tried to reinstall. PC rebooted several times and eventually came up with an error that malwarebytes would not install.

I then downloaded mbclean. Ran a clean and tried reinstall - same result.


I've tried roguekiller that didn't detect anything.

adwcleaner  found a few things which it deleted but still not able to install malwarebytes.

I downloaded mb-support. Ran a clean but after PC restarted mb-support did not reopen as I expected it would. I tried running it again, but no screen comes up when I run it again.

I've now run a FRST Scan.


Results are attached.

Help Please!!!

Thanks & Regards,





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  • 5 weeks later...


Hi,  @ausvette    :welcome:

My name is Maurice. I will be helping and guiding you, going forward on this case.   Let me know what first name you prefer to go by.

I regret to see that your case went un-noticed for so long.   You had 5 posts back-to-back on this,  We look for ones with zero replies.


If you still have an issue, please do what follows, so that I can start a review.

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me.

If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible.


Please only just attach   all report files, etc  that I ask for as we go along.


I would appreciate  getting some key details from this machine in order to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-  to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    Click the Gather Logs button
    A progress bar will appear and the program will proceed with getting logs from your computer
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.


Thank you.


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