Forgot your password?
yamaci17, December 3, 2019 in Resolved Malware Removal Logs
My name is Maurice. I will be helping and guiding you, going forward on this case.
Please follow my directions as we go along. Please do not do any changes on your own without first checking with me.
If you will be away for more than 3 consecutive days, do try to let me know ahead of time, as much as possible.
Please only just attach all report files, etc that I ask for as we go along.
I would appreciate getting some key details from this machine in order to help you forward.
NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.
Download Malwarebytes Support Tool
Once the file is downloaded, open your Downloads folder/location of the downloaded file
Double-click mb-support-18.104.22.1689.exe to run the report
You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
Place a checkmark next to Accept License Agreement and click Next
You will be presented with a page stating, "Get Started!"
Do NOT use the button “Start repair” !
Click the Advanced tab on the left column
Click the Gather Logs button
A progress bar will appear and the program will proceed with getting logs from your computer
Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
Please attach the ZIP file in your next reply.
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