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kahall

update and error occurred

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I don't think anything is actually wrong but since this is new I wanted to check.

Usually Malwarebytes will notify user that there is an update available and you can either do it then or ignore and do later.

Today I was on PC and I just got a notification that I needed to restart PC (WIN10) to complete an upgrade of Mbytes but I was never shown that one was even available.

When I was done with what I was doing I restarted and had a pop up on the screen after restart that said "an error occurred malware cannot be installed" or something similar. I checked and Mbytes was running fine, says everything is ok but it has definitely been updated as the interface is different.

Since it seems fine I'm just wondering if anyone else has experienced this. Version of Mbytes now shows as Premium 4.0.4

I'm not running any other AV.

It just seemed kind of strange.

Thanks!
 

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Hi,    :welcome:

My name is Maurice. I will be helping and guiding you, going forward on this case.

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me.

If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible.

 

Please only just attach   all report files, etc  that I ask for as we go along.

 


I would appreciate  getting some key details from this machine in order to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.5.3.749.exe  to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Thank you.

 

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