MWB scan hangs but timer advances
I was sent here from https:// forums.malwarebytes.com/topic/254035-mwb-scan-hangs after they could not figure out the problem and thought you'd be interested.
I am experienced with computers and do not believe I have a malware problem but it is curious MWB scan hangs during the file scan phase although the timer advances.
You can see various things have been tried, cleanups done, etc. but there is still a problem with the scan.
Anyone care to try to figure this out?
Hello @CW58
From you logs it is confirmed that scans gets stuck towards the end , but the reason is still not very clear.
A memory dump will be help file to give us more clues.
1. Run a threat scan (Big blue button)
2. When the scan gets stuck go to task manager and generate a dump for the Malwarebytes App.
We can dig into this further from the memory dump.