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Sneake

Malwarebytes Web Protection doesn't activate

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I cannot seem to activate the web protection of my Malwarebytes. It is greyed out. I do get regular popups telling me to activate web protection. I added the log from the support tool.

As far as I know I haven't done anything with the program itself to cause this issue. Any help would be welcome.

Thanks in advance.

mbst-grab-results.zip

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column

    mbst_get_started.jpg
     
  7. Click the Gather Logs button

    mbst_advanced_gather_logs.jpg
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer

    mbst_getting_logs.jpg
     
  9. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK

    mbst_log_saved_desktop.jpg
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

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To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

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Hello @Sneake and :welcome:

Thank you for the valuable mbst-grab file.

Since you have already downloaded the Malwarebytes Support Tool, please sequentially follow all the steps within the Uninstall and reinstall using the Malwarebytes Support Tool document.

In your next reply to your topic, please let the forum know if you were successful.

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Activated the BFE, reset the PC, to find that it was turned off again. I tried multiple times, but the BFE won't stay checked.

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It's likely being disabled by one of your other installed programs, such as AVG PC TuneUp. I would start by removing this and checking if it has any impact.

If you're still having a problem and need to identify the culprit, you can perform a clean boot:
https://support.microsoft.com/en-gb/help/929135/how-to-perform-a-clean-boot-in-windows (ensure you check, "Hide all Microsoft services")

After performing the clean boot, you should find the BFE service remains enabled. From here, re-enable half of the items that were disabled in the clean boot and check if the BFE service is disabled once more. Repeat the process until the culprit is identified.

Edited by LiquidTension

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