Convert MWB Premium into MWB Home Premium

[JustRay]

Hello folks.

I hope I'm in the correct area.

My MWB premium account is about to renew. (Good. I like the product.)

But, I would like to change my license from a single user premium license into a premium HOME license upon renewal if at all possible.

SOUNDS, like an easy thing to do but,  I've tried contacting MWB in a number of different ways to make this happen, and have failed to reach anyone.

(Chat seems never to work. And the telephone number simply disconnects after selecting a number options.)

Anyhow, I was wondering if anyone knows how I might go about contact MWB to make the conversion from a single license to a HOME license happen.

Thanks in advance for any replies.

Ray in Wisconsin

 

[Malwarebytes]

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[exile360]

Greetings,

The best way to contact Support to receive assistance with this would be to fill out the form on the bottom of this page and they can inform you of your options and how to go about upgrading to a multi-device license/subscription for your home.  Please allow at least a few days for a response as they have been quite busy with support tickets lately and reply to them on a first come first served basis.

I hope this helps, and please let us know if there is anything else we might assist you with.

Thanks

[Porthos]

2 hours ago, JustRay said:

single user premium license into a premium HOME license upon renewal if at all possible

I assume you are looking to have more than the one device with premium? Then exile is correct contacting support is needed. Be sure you know how many devices you need covered.

[JustRay]

Thanks "exile" and "Porthos".

I opened a tickets outlining what I hope to accomplish.

Everyone is so terribly busy these days.

Thanks so very much for your replies

[AdvancedSetup]

Hello @JustRay

In your ticket you say that you only have one device. Are  you looking to add another device to your current license?

 

[JustRay]

And, thank YOU for the reply.

In my ticket, I said that I current hold a single license for Malwarebytes Premium for one(1) device.

Then I go on to say that I wanted to, if possible,  replace my one(1) license with what MWB calls "Malwarebytes Premium for HOME".

Which covers 3 devices for 59.99 per year.

And I asked if someone could tell me who I needed to contact to get that done.

I HOPE that made sense to them. (I'm not always the clearest when trying to express myself.)

Thanks

Ray in Wisconsin

 

[Porthos]

44 minutes ago, JustRay said:

Malwarebytes Premium for HOME

The name is the same whether you purchase 1,3 or even 10. That is where we are both getting confused.

You might want to simplify you next response to support that you want the 3 device deal instead of the single license .

[AdvancedSetup]

Support has replied to your ticket.

Thank you for using Malwarebytes

 

[JustRay]

I thank you.

Just so you know ....

Go here:  https://www.malwarebytes.com/pricing/

I currently have the middle option.

And I was just trying to ask for the third option. (On the right.)

[AdvancedSetup]

Thank you. Your support agent will be able to assist you with this. That is not something we can do here on the forums. I'll go ahead and close this topic but please continue with your support agent and they will get everything corrected for you.

Thank you and have a great week