Melbro #1 Posted December 1 Hi, Now I've paid for MWB is where the problems start I'm imaging ;-( I've used a stable vinyl recording program for years and today got an update notice. MWB blocked it. I added the app name under the MWB 'manage applications' section but it went ahead again and told me it was malware and quarantined it. Now is it carrying malware or not? I notice the first in the list under 'manage' of suggested/greyed out applications was music player. Are these usually suspicious? JRiver updates almost monthly; am I likely to regret this purchase? I'm able to use the vinyl software in its present state and that has been scanned by MWB hundreds of times over years so its not a great issue but I would like to resolve this quickly so I understand what I've got into. Thanks for looking. Share this post Link to post Share on other sites
Malwarebytes #2 Posted December 1 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Share this post Link to post Share on other sites
Porthos #3 Posted December 1 26 minutes ago, Melbro said: but I would like to resolve this quickly so I understand what I've got into. Would you please post a protection log showing the block so we can see what part of MB actually blocked so we can decide on how to proceed. Share this post Link to post Share on other sites
Melbro #4 Posted December 2 Thanks, sorry for delay. mbst-grab-results.zip Share this post Link to post Share on other sites
LiquidTension #5 Posted December 2 Hi @Melbro, The detection was a false-positive which has now been corrected. In the next database update, you should find the file is no longer detected. Share this post Link to post Share on other sites