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samhh

infected! cant start malwarebytes

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malwarebytes doesn't open after installation no matter what i do. not even in safe mode.first there was the issue with installation and now this.below are log files from support tool.

mbst-grab-results.zip

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column

    mbst_get_started.jpg
     
  7. Click the Gather Logs button

    mbst_advanced_gather_logs.jpg
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer

    mbst_getting_logs.jpg
     
  9. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK

    mbst_log_saved_desktop.jpg
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

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Click "Reveal Hidden Contents" below for details on how to attach a file:
 

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19 minutes ago, samhh said:

malwarebytes doesn't open after installation no matter what i do

You are infected, I have asked for your post to be moved to the correct section for one on one expert help.

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file:
In the Reply section in the bottom of the topic Select Click the Choose a File.
Navigate to the location of the File.
Click the file. It will appear in section.
Click the Saving button.

Please post the logs for my review.

Wait for further instructions
====

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my system seems to be infected and malwarebytes doesnt open.when i click on it, the cursor loads for a minute and then nothing happens.also my windows defender seems to be shut as it shows it is being managed by other organization .below are the log results.

mbst-grab-results.zip

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9 minutes ago, samhh said:

my system seems to be infected and malwarebytes doesnt open.when i click on it, the cursor loads for a minute and then nothing happens.also my windows defender seems to be shut as it shows it is being managed by other organization .below are the log results.

mbst-grab-results.zip 949.14 kB · 0 downloads

You need to stay in your original malware removal topic located here and follow nasdaq's instructions.

 

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Hi,

Sorry for this delay. I was not informed that you have posted the logs.

Remove this program in bold via the Control Panel > Programs > Programs and Features.
Online Application (HKLM-x32\...\{5266F634-7B7D-4537-BDDC-98DD6CFCBAA1}) (Version: 2.7.0 - Microleaves) Hidden <==== ATTENTION
<<<>>>

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.
===

Please post the Fixlog.txt log

I need you to run again the Farbar program suggested in post  no. 6.
I need to see fresh logs.

Please let me know what problem persists.
 

fixlist.txt

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as for removing the program, there was none by that name. but below is the latest log attached

Fixlog.txt

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Hi,

You are looking good.

Is your problem solved?

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