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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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  • Staff

Greetings,

Please do the following so that we may take a closer look at what is going on with your Malwarebytes installation and hopefully find a solution:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

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  • Staff

Thanks.  The only items that really stood out to me were the fact that you have ESET and that User Account Control is not set to its default settings.

I would recommend excluding Malwarebytes from ESET by excluding the items listed in this support article from ESET's real-time protection and restoring UAC to its default settings as shown on this page (the instructions are for Windows 7 and Windows 8 but should be quite similar for Windows 10).

Additionally, I did notice that the system apparently crashed recently since there was a minidump created on 11/29/2019 and I also saw a few items I am concerned may be signs of infection.  If the above solutions to not resolve the issue then please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and cleaning your system of any threats which will hopefully also correct the issue you are experiencing with Malwarebytes.

Please let us know how it goes and if there is anything else we might assist you with.

Thanks

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  • Staff

I'm sorry to hear that the system crashed, but I am glad that Malwarebytes is working now.  If my suspicion was correct, it was probably caused by the infection(s) that seemed to be present on the system.  Oh well, at least the system should be clean now and you now have Malwarebytes up and running.

If there is anything else we might assist you with please let us know.

Thanks

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