randyyy Posted November 28, 2019 ID:1347681 Share Posted November 28, 2019 When i put my license key into the bar and press acitvate this pops up "network connection error" and after that error i also get a "installation_token not found". Link to post Share on other sites More sharing options...
1PW Posted November 28, 2019 ID:1347689 Share Posted November 28, 2019 Hello @randyyy and While we wait for forum Administrators to move your topic to the most appropriate sub-forum, please sequentially follow the directions below from the following document and post back the requested report archive (mbst-grab-results.zip) for review and assistance: https://support.malwarebytes.com/docs/DOC-2396 Thank you Link to post Share on other sites More sharing options...
randyyy Posted November 28, 2019 Author ID:1347692 Share Posted November 28, 2019 mbst-grab-results.zip Link to post Share on other sites More sharing options...
Staff Solution exile360 Posted November 28, 2019 Staff Solution ID:1347697 Share Posted November 28, 2019 Greetings, I believe I see what the problem is. The following entries must be removed from your HOSTS file: Hosts File Blocks ================================== Host data: 0.0.0.0 serius.mwbsys.com Host data: 0.0.0.0 keystone.mwbsys.com Instructions on resetting your HOSTS file can be found in this Microsoft support article. Please let us know if the issue is resolved or not. Thanks Link to post Share on other sites More sharing options...
randyyy Posted November 28, 2019 Author ID:1347701 Share Posted November 28, 2019 awesome that fixed it thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 28, 2019 Root Admin ID:1347706 Share Posted November 28, 2019 Closing this topic as it's been resolved. Link to post Share on other sites More sharing options...
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