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No Connectivity/Network Adapters/DCOM termination after running Norton Removal Tool


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Hey guys I posted this on another sites forum but didn't get any response. I ran the norton removal tool and as a result I had no connectivity and my computer was not seeing my network devices. It was showing new entries under Symantec Network Security miniport. I ran the tool again and the entries in device manager with the "Symantec Network Security Miniport" disappeared leaving only the Realtek RTL8139/810x Family Fast Ethernet NIC device and the Intel

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  • Root Admin

Well it really sounds more like you have an Malware infection that needs to be removed first. You may have made things a bit worse but we'll try to help you out if we can. Please be aware though that all the sites that help users are VERY busy and some are now taking up to 10 days before a response.

Please follow the directions below and create a new log in the HJT forum and be patient and wait for assistance. It may take a couple of days before someone is able to assist you though. Thanks.

Scan and post logs - read note at bottom in green

If you're having Malware related issues with your computer that you're unable to resolve.

  1. Please read and follow the instructions provided here: I'm infected - What do I do now?
  2. If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

  • Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  • Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  • Using these other tools often makes the cleanup task more difficult and time consuming.
  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  • There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

  • NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

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