License Key is Blacklisted after Upgrading

[Dar06]

I just updated my software to the most recent version of MalwareBytes and when I enter my license key in it tells me my "License Key is Blacklisted". I have a support ticket in with MalwareBytes but haven't heard from them yet. I think this is pretty sad because while I'm waiting for them to get around to my support ticket I don't get real time monitoring. So not impressed. Does anyone else have this problem and if so have you been able to resolve this issue?

[Malwarebytes]

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[Porthos]

14 minutes ago, Dar06 said:

I have a support ticket in with MalwareBytes but haven't heard from them yet. I think this is pretty sad because while I'm waiting for them to get around to my support ticket I don't get real time monitoring

The support ticket you made is the only way these issues can be addressed. Please post your ticket number and I will ask staff to look in on it.

I do not know when you submitted your ticket but be aware it can take 3-5 BUSINESS days to get help. Be aware we are coming up on the Thanksgiving holiday and support will be delayed .

[Dar06]

Hi Porthos - Thank you so very much for responding to my problem so quickly! If I post my ticket number on this forum I'm concerned there could be a potential for fraud. Is it possible to PM you with my ticket number?

[Porthos]

3 minutes ago, Dar06 said:

Hi Porthos - Thank you so very much for responding to my problem so quickly! If I post my ticket number on this forum I'm concerned there could be a potential for fraud. Is it possible to PM you with my ticket number?

No issue posting it here.