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AceStream Chrome Extension Continually Re-Installs Itself Unwantedly

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I have the same problem as another user on this forum but they never finished replying to the thread, and the moderator closed it. 

He stopped replying as the fix was almost complete for everyone to see but the link to the txt file the moderator said needed to be used to fix the problem is no longer working. 

This is the original thread:

https://forums.malwarebytes.com/topic/234870-chrome-extension-coming-back-after-fresh-install-of-chrome/

Since we most likely have different setups and in order to save some time I'd be willing to try the fix the moderator suggested for that user without needing him to go through my log files and setup (also saving me the time of creating them).

The only extra info I can offer is that I use IOBit Uninstaller to remove the plug-in as well since when you remove it from Chrome via the settings/Extensions menu you won't see it in Chrome any longer but it shows up in IOBit under Plug-Ins. No matter what though, some mysterious "other program" always re-installs the extension whether I use IOBit or Chrome Extension settings page to remove it.

A terrible and deceitful plug-in that clearly operates in extreme bad faith/taste, no idea how Chrome still allows this extension in their store. Thanks in advance for the help, it's appreciated.

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Hi,    :welcome:

My name is Maurice. I will be helping and guiding you, going forward on this case.

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me.

We do need reports from this system before we get going.

Please only just attach   all report files, etc  that I ask for as we go along.

 


I would appreciate  getting some key details from this machine in order to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.5.3.749.exe  to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Thank you.

 

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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Hello,

I have re-opened the topic, per your request.   I will post a new reply shortly.

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Hi.

The next first thing  I would like you to do is to do a special Update run in the Malwarebytes program.

Start Malwarebytes for Windows.   Then click on the Settings ( gear ) icon at the top right.

Then look on the General tab.   Look for & click on the button Check for Updates.

Watch the process and follow the prompts.

 

NEXT,      Run a  new scan with Malwarebytes.

Click Settings ( gear icon)   at the top right of Malwarebytes window.   We want to see the SETTINGS window.

Then click the SECURITY  tab.
Scroll down and lets be sure the line in SCAN OPTIONs for "Scan for rootkits" is ON
Click it to get it ON  if it does not show a blue-color

Now click the small X  to get back to the main menu window.


Click the SCAN button.
Select a Threat Scan ( which should be the default).

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

Then click on Quarantine selected.

 

Be sure all items were removed. Then too, Repeat the scan one more time. It does not take long.

and again, be sure all detected items are removed.


Let it remove what it has detected.    Then please attach a copy of the last Scan report.   See   https://support.malwarebytes.com/docs/DOC-3541

 

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@scifiguy    No, please do NOT  piggy back on this case.  I have advised you to Create a new case for you.   Please do that.

I will be removing your post from this case.

See   https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/

 

 

THIS topic here is ONLY for InternetIncome   and only for them.  We do not do me-too group posts in the malware-removal-help section.

 

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Thanks.

I would like to have your Malwarebytes for Windows to be on component package 1.0.793

My pc has been on the Malwarebytes 4 Beta for a good while  & it got component package 1.0.793  just last week.   ( 1.0.793 is the latest  release )

Yours is on   component package  1.0.781

You should consider setting your Malwarebytes to be in the Beta   ....if anything that action should  trigger a prompt for update.

Malwarebytes >>  Settings  >> General tab

click on ( turn on)  Beta Updates    which is down the screen of the General tab   & then scroll back up & click on button Check for Updates.

 

.

Now then, lets do a different scan.

I  would suggest to download, Save, and then run Malwarebytes ADWCLEANER.

Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan.

Adwcleaner  detects factory Preinstalled applications too!

 

Please download  Malwarebytes AdwCleaner  https://downloads.malwarebytes.com/file/adwcleaner
 

Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system.

 

Go to the folder where you saved Adwcleaner. Double click Adwcleaner  to start it.

At the prompt for license agreement, review and then click on I agree.

 

You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).

Then click on Dashboard button.

Click the blue button "Scan Now".

 

allow it a few minutes to finish the Scan.   Let it remove what it finds.

NOTE:  When it comes to the section "

Pre-installed applications

 

You can skip that.

Please find and send the Adwcleaner "C" clean report.

In Adwcleaner, click the "Reports" button.  Look at the list of reports for the latest date & type "Clean".

Double Click that line & it will open in Notepad.   Save the file to your system and then Attach that with your reply.

 

That C clean report will be the one with the most recent Date and time at folder  C:\AdwCleaner\Logs

Thanks.  Keep me advised.

 

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I tried to enable Beta Mode in MalwareBytes but that option is only available for paid subscribers, I am using the free version. Also, no I won't buy the program to further this discussion. Any solutions should work with free version.

 

I've followed your other instructions and included the Adwcleaner log file as requested.

Adwcleaner Clean Report.txt

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The Adwcleaner report has removed some adwares.   It also removed a few elements of "acestream".

 

Run a new scan with Malwarebytes for Windows 4.
Start Malwarebytes from the Windows  Start menu.

Click Settings ( gear icon)   at the top right of Malwarebytes window.   We want to see the SETTINGS window.

Then click the SECURITY  tab.
Scroll down and lets be sure the line in SCAN OPTIONs for "Scan for rootkits" is ON
Click it to get it ON  if it does not show a blue-color

Now click the small X  to get back to the main menu window.


Click the SCAN button.
Select a Threat Scan ( which should be the default).

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

Then click on Quarantine selected.

 

Be sure all items were removed. Then too, Repeat the scan one more time. It does not take long.

and again, be sure all detected items are removed.


Let it remove what it has detected.

 

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