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needsleep

unable to connect the Service

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Had a version of Malewarebytes from 2017. Program requested I update it. Running it, I get, "unable to connect to Service"

 

 

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16 minutes ago, needsleep said:

Had a version of Malewarebytes from 2017. Program requested I update it. Running it, I get, "unable to connect to Service"

 

 

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support xxx.xx.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

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Per your request, here are the logs.

One thing I forgot to add in the original post:

One forum post suggested I ensure Windows Management Instrumentation is set to automatic. It already was, prior to receiving the error.

Thanks,

mbst-grab-results.zip

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Just now, needsleep said:

Per your request, here are the logs.

Your logs show that you are running Kaspersky.  The latest version of Kaspersky is known to have problems with Malwarebytes.  Please try temporarily disabling Kaspersky and then installing Malwarebytes, and if that works, then once Malwarebytes is installed, disable the Ransomware Protection component in Malwarebytes as it is known to cause system performance issues when used alongside Kaspersky's latest version.  You can disable Ransomware Protection by right-clicking on the Malwarebytes tray icon near your system clock and clicking where it says Ransomware Protection: On and then click Yes if prompted by User Account Control.

Please let us know how it goes and if the issue is resolved or not.

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I will be able to execute on that when I have a bit more time - in about 8 hours.

In the meantime, my first run of Malwarebytes was using a database from 2017. It found ixquick.com in Chrome, which was successfully removed, and in Firefox (2 cases there), but it could not remove it from Firefox. Can you tell me where I could find out where it found it in Firefox? My open ticket with them is asking me this.

Thanks.

 

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3 hours ago, needsleep said:

My open ticket with them is asking me this.

You either need to work with the open ticket or here not both.

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I'm not working the same issue on two different forums! I'm asking a legitimate question on this forum whose answer will be inserted into a ticket that is in process on a Firefox forum for a totally different issue.

My Firefox forum question is asking how to get rid of ixquick.com, identified by a Malewarebytes run yesterday, scanned using a database from 2017, where there were two hits. Malewarebytes was not able to remove it. The Firefox forum analyst is asking where I think ixquick.com is located. I have no idea - it was Malewarebytes that identified it. Thus my request to you: "In what areas of Firefox should I go looking for ixquick.com?"

Thanks,

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2 hours ago, needsleep said:

"In what areas of Firefox should I go looking for ixquick.com?"

Guided  FREE expert help is available in a special section of these forums.

Please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and clearing the system of any threats.

Edited by Porthos

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25 minutes ago, needsleep said:

My issue has been resolved.

Thank you for the help.

 

If you need anything else pleas ask. Happy holidays.

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