Jump to content
Andy-in-Ireland

on the new malwarebytes for windows the words are blocked out

Recommended Posts

just downloaded this new version of malwarebytes for home use on windows on a HP laptop with windows 10  - on the new malwarebytes for windows the words are blocked out (see picture) 

malwarebytes1.thumb.jpg.d3b6fe37b9335691030894abb11962bf.jpg2098185736_malwarebytes2.thumb.jpg.ec61dfee209ff29e8ba3ba1c993d9724.jpg

Share this post


Link to post
Share on other sites

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column

    mbst_get_started.jpg
     
  7. Click the Gather Logs button

    mbst_advanced_gather_logs.jpg
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer

    mbst_getting_logs.jpg
     
  9. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK

    mbst_log_saved_desktop.jpg
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

Share this post


Link to post
Share on other sites

Greetings,

Please try updating your graphics drivers to see if that makes any difference.  You should be able to find them on the HP support site for your system or from the component manufacturer of your graphics chip (Intel, AMD or Nvidia).  If you need assistance locating the latest driver please provide us with details on the model number of your system and we should be able to locate it for you.

If that doesn't help or if your video drivers are already up to date then please do the following so that we may take a closer look at your system and installation:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

Share this post


Link to post
Share on other sites
1 hour ago, Andy-in-Ireland said:

on the new malwarebytes for windows the words are blocked out (see picture) 

This is likely caused by the hardware acceleration changes was made to the Malwarebytes version 4 UI.

Could you try setting a couple of QT environment variables and check if the issue still occurs or not?

To set the environment variables, ensure the Malwarebytes UI is closed and run the following batch file as administrator: https://malwarebytes.box.com/s/hbxc3vcb8spn2dv6qvnrrtumvrb8iv36

  • "SUCCESS: Specified value was saved." should be outputted twice.
  • After running the batch file, check if the Malwarebytes UI will open normally.
  • If it doesn't, reboot and check again.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.