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Cautionary note re clean re-install


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Note of caution when needing to run a clean-re-install using the support tool.

Have lots of patience after the system reboots.  It took my machine 2 or 3 minutes before the 2nd phase of the Support tool showed back on screen.

Give it 2, 3, 4, or 5 minutes whatever it takes.   I had just about given up, when knock wood,  the screen showed up and did the seconds phase --  saying that the first steps had finished and offered the prompt for a new install.

 

I had need to do a clean install today.   In any event, we should add a advisory note about the need for patience.

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