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Help, I'm Infected

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My name is Maurice. I will be helping and guiding you, going forward on this case.

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me.

If you will be away for more than 3 consecutive days,  do try to let me know ahead of time, as much as possible.


Please only just attach   all report files, etc  that I ask for as we go along.


I would appreciate  getting some key details from this machine in order to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-  to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    Click the Gather Logs button
    A progress bar will appear and the program will proceed with getting logs from your computer
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.


Thank you.

NOTE:  In Malwarebytes version 4x  this article shows how to review Scan history reports



In Malwarebytes Version 3.x.
Click the Reports button ( on the left )
Look for the "Scan Report" that has the most recent Date and time.


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Thanks.   This threat scan with Malwarebytes for Windows reports no active malware ;   no   P U P.


This machine has Kaspersky Total Security 20

Did you do a recent scan with Kaspersky ?   Please do do a new scan with Kaspersky and let me know that result.


provide me more detail as to why you suspect an infection.    and if that is perhaps somehow involve a web browser.   if the latter, which web browser.


Do be very aware that the very most recent version of Kaspersky does have issues   and can cause some programs to go into limbo.

I had been testing Kaspersky Total Security over the past few weeks.   I have uninstalled it off my system.


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Yes, I'd been using Chrome.  I uninstalled it, planning to reinstall but couldn't reinstall.

A couple things have happened since then:

I got a notification today that said "Only alarms will break through."  It had a focus button and a turn off button.

The other thing happened on Amazon.  You know how when you type an item and a drop down list of items apears?  They were all mispelled.  I had typed "copy paper" and every item in the list said "coby paper".  Made me wonder if it's a fake website and not amazon.

I've attached the Kaspersky scan.  Thanks for letting me know about the latest version.

Kaspersky full scan 11 2.txt

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Thanks for the report.   I am very happy to see that Kaspersky shows no threats !!


Instead of using Chrome,  you should consider using the Brave browser, which has several pluses, like blocking out lots of unwanted ads.

How-to on getting and installing Brave




On the typing issue on Amazon page,  keyboard mis-types can sometimes occur if ( for example)  several days have elapsed where there was not a intervening Windows RESTART.

I would have Restarted Windows if I had had that issue.


on the 


I got a notification today that said "Only alarms will break through."  It had a focus button and a turn off button.

you will need to get a screen-grab-image   and attach it in a reply.   I cant tell the source of that type of notice.

Use the following how-to article  ( "take a Screenshot on Windows" )



Let me suggest one further scan of your system

The Microsoft Safety Scanner  is a free Microsoft stand-alone virus scanner that  can be used to scan for & remove malware or potentially unwanted software from a system.

The download links & the how-to-run-the tool are at this link at Microsoft



Let me know the result of this.

The log is named MSERT.log 

the log will be at  %SYSTEMROOT%\debug\msert.log   which in most cases is


Please attach that log with your reply.


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Happy Thanksgiving to you.

Thanks for the scan report.   This is all good.

Results Summary:
No infection found.
Microsoft Safety Scanner Finished On Sat Nov 23 10:31:16 2019


My view is that there is no infection on this Windows pc.

We can have you check for adwares by running Malwarebytes ADWCLEANER.


I  would suggest to download, Save, and then run Malwarebytes ADWCLEANER.

Please close  all  open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan.

Version 7.4 of Adwcleaner  detects factory Preinstalled applications too!

I  encourage you to take a look at the announcement blogpost to learn more this new detection category: https://blog.malwarebytes.com/malwarebytes-news/2019/07/your-device,-your-choice:-adwcleaner-now-detects-preinstalled-software/.


Please download  Malwarebytes AdwCleaner  https://downloads.malwarebytes.com/file/adwcleaner

Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system.


Go to the folder where you saved Adwcleaner. Double click Adwcleaner  to start it.

At the prompt for license agreement, review and then click on I agree.


You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).

Then click on Dashboard button.

Click the blue button "Scan Now".


allow it a few minutes to finish the Scan.   Let it remove what it finds.

NOTE:  When it comes to the section "

Pre-installed applications


You can skip that.

Please find and send the Adwcleaner "C" clean report.

In Adwcleaner, click the "Reports" button.  Look at the list of reports for the latest date & type "Clean".

Double Click that line & it will open in Notepad.   Save the file to your system and then Attach that with your reply.


That C clean report will be the one with the most recent Date and time at folder  C:\AdwCleaner\Logs

Thanks.  Keep me advised.


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Hi.   What Adwcleaner removed was Google translate on Chrome browser.   That is a false positive.

The next version of Adwcleaner  ( version 8  potentially due out next week) will no longer flag Google translate.

We have yet to see any malicious on this pc.   I believe we can wrap up this case.

Is there anything that you need at this point?

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You are welcome.  I am glad to have helped you.

I will leave you with these safety tips.


Best  practices & malware prevention:
Follow best practices when browsing the Internet, especially on opening links coming from untrusted sources.
First rule of internet safety: slow down & think before you "click".

Never click links without first hovering your mouse over the link and seeing if it is going to an odd address ( one that does not fit or is odd looking or has typos).

Free games & free programs are like "candy". We do not accept them from "strangers".

Never open attachments that come with unexpected ( out of the blue ) email no matter how enticing.
Never open attachments from the email itself. Do not double click in the email. Always Save first and then scan with antivirus program.



Pay close attention when installing 3rd-party programs. It is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed.
Take great care in every stage of the process and every offer screen, and make sure you know what it is you're agreeing to before you click "Next".

Use a Standard user account rather than an administrator-rights account when "surfing" the web.
See more info on Corrine's SecurityGarden Blog http://securitygarden.blogspot.com/p/blog-page_7.html
Dont remove your current login. Just use the new Standard-user-level one for everyday use while on the internet.

Do a Windows Update.

Make certain that Automatic Updates is enabled.

Keep your system and programs up to date. Several programs release security updates on a regular basis to patch vulnerabilities. Keeping your software patched up prevents attackers from being able to exploit them to drop malware.

For other added tips, read "10 easy ways to prevent malware infection"


All the best to you.

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.



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