Jump to content

Recommended Posts

I recently did a clean install of win7(64)Ult. recently and tried installing MwB only to get and error on install, i tried reinstalling it on a separate computer successfully but not this current one. 

I believe it came about when i had someone install a "game booster" before i finished updating drivers. I deleted the program but i think the damage was done.

Avast! Pro and Spybot S/D say im fine but the error with malware-bytes has me a little worried.

 

im currently in Safemode with Networking and have run the support tool with the mbst grab below

mbst-grab-results.zip

Share this post


Link to post
Share on other sites

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column

    mbst_get_started.jpg
     
  7. Click the Gather Logs button

    mbst_advanced_gather_logs.jpg
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer

    mbst_getting_logs.jpg
     
  9. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK

    mbst_log_saved_desktop.jpg
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

Share this post


Link to post
Share on other sites

Greetings,

It appears that your User Account Control (UAC) settings have been modified:

UAC Settings
==================================
EnableLUA:                      On
Consent Prompt Behavior Admin:  Off

Given that Malwarebytes, like the vast majority of modern Windows applications, is fully UAC compatible and compliant, using non-default UAC settings might cause permissions issues with the program and its functions.  I would first suggest restoring UAC to its default settings and then trying a repair using the Malwarebytes Support Tool to see if that resolves the issues.  Instructions on resetting UAC can be found on this page and instructions for performing the repair install can be found below:

  1. Run the Malwarebytes Support Tool
  2. Accept the EULA and click Start Repair
  3. Follow the onscreen instructions and reboot your system if prompted to do so

If the issue still persists then please try disabling Avast temporarily as it may be interfering with the installation.  If that resolves the problems then please try creating exclusions in Avast's real-time protection for the items listed in this support article.

Please let us know how it goes and if the issue is resolved or not.

Thanks

Share this post


Link to post
Share on other sites

Thank you Exile, the issue was resolved,

i disabled Avast! and was able to install and run MwB and Adwcleaner. The result was 12 PuP's. I reverted back to WindowsFirewall as a default and  reverted UAC from always notify back to default as well.

 

the screen flicker is gone along with the delayed typing . I'm defiantly going to switch to MwB Premium in January when my avast runs out

I placed this same question on the avast forums and got no response or solution after 3 days so im thankful for the speedy reply

Share this post


Link to post
Share on other sites

Excellent, I'm glad that you were able to resolve the issue and that I was able to help.

Since there were threats on the system I would also recommend making certain the system is clean just to make sure nothing slipped by the scans.  To do so, please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking the system for any remaining threats and removing them if any are present.

If there is anything else we might assist you with please don't hesitate to let us know.

Thanks

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.