Laptop Windows 7 no internet access

[ldeman]

Hi,

My brother brought his laptop over as he was having problems with it not connecting to the network.  I have looked at it and found that it will in fact not connect to the internet.  It shows no internet connection.  It will not let me install malwarebytes from a flash drive or if I copy it to the desktop.   On the local network I can see his laptop and my computers.  From there I can connect to his laptop, but cannot access my computers.

Thanks in advance for any help.

//Les deman

//ldeman1@gmail.com

[nasdaq]

Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Can you boot to Safe Mode with or with out Networking?

Using a good computer download the Farbar program and try to copy the program to the Desktop of the compromised computer.
If possible run the program in Normal or Safe mode. Post the logs for my review.

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file:
In the Reply section in the bottom of the topic Select Click the Choose a File.
Navigate to the location of the File.
Click the file. It will appear in section.
Click the Saving button.

Please post the logs for my review.

Wait for further instructions
====

[ldeman]

Hi,

Here are the 2 files you requested.  I was able to copy the scan tool to the desktop and run it with no problem.

Addition.txt FRST.txt

[nasdaq]

Hi,

Remove this program in bold via the Control Panel > Programs > Programs and Features.
Updater By SweetPacks 2.0.0.609 (HKLM\...\{C4CFC0DE-134F-4466-B2A2-FF7C59A8BFAD}_is1) (Version: 2.0.0.609 - SweetPacks) <==== ATTENTION
===

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.
===

Please post the Fixlog.txt and let me know is the problem is solved.

fixlist.txt

[ldeman]

Hi.

I went to remove the updater by sweetpacks and there was an error while trying to uninstall it.  I didn't catch if there was an error #.   When I was dragging the curser down to try and uninstall again, I inadvertently hit the remove from list.  I went ahead and rant the FARBAR tool and am uploading the resulting text file.

At any rate the computer is still cannot connect to the internet, which I assume is the cause for not genuine windows warnings?

Thanks,

Les

Fixlog.txt

[nasdaq]

Hi,

At any rate the computer is still cannot connect to the internet, which I assume is the cause for not genuine windows warnings?

Is this true or did it just happen.

Was the computer working on line in the pass?

A product key may be available
Check this article.
https://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/how-to-purchase-a-windows-7-product-key/f053cf77-f645-4d29-96d9-60d1aeda099f

If you do make sure it's from a reputable co. It may not and you will spent money for nothing.
===

On the other end Windows 7 is being phased out.
https://support.microsoft.com/en-ca/help/13853/windows-lifecycle-fact-sheet

[ldeman]

The computer has in the past always been able to connect to the internet and I do know the the windows is genuine.  My brother has had this computer for years, in fact in 2015 he had some problems with it I couldn't fix and I came here and I think the persons name it Twin Headed Eagle helped to resolve the issues.

Anyway my brother says these issues just start within the last 2 weeks.  My thinking is that when it finally connects to the internet it will determine it is again genuine. 

The product key is on the bottom of the laptop on a sticker.

Les

[nasdaq]

Hi,

Could this have been caused by a Windows Updates?

Check with the Windows 7 experts.

https://www.bleepingcomputer.com/forums/f/167/windows-7/

Or with Microsoft Support Center.

https://support.microsoft.com/en-ca

You have a license key. It should be easy.

 

 

 

[Maurice Naggar]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks